Machine autonomy for rehabilitation of elderly people: A trade-off between machine intelligence and consumer trust

被引：8

作者：

Shareef, Mahmud Akhter ^{[1
]}

Ahmed, Jashim Uddin ^{[1
]}

Giannakis, Mihalis ^{[2
]}

Dwivedi, Yogesh K. ^{[3
,4
]}

Kumar, Vinod ^{[5
]}

Butt, Irfan ^{[6
,7
]}

Kumar, Uma ^{[5
]}

机构：

[1] North South Univ, Sch Business & Econ, Dhaka, Bangladesh

[2] Audencia Nantes Business Sch, 8 Route Joneliere,BP 31222, F-44312 Nantes 3, France

[3] Swansea Univ, Sch Management, Digital Futures Sustainable Business & Soc Res Grp, Bay Campus, Swansea SA1 8EN, Wales

[4] Pune & Symbiosis Int Deemed Univ, Symbiosis Inst Business Management, Dept Management, Pune, Maharashtra, India

[5] Carleton Univ, Sprott Sch Business, Ottawa, ON, Canada

[6] Toronto Metropolitan Univ, Ted Rogers Sch Management, Toronto, ON, Canada

[7] Ryerson Univ, Toronto, ON, Canada

来源：

JOURNAL OF BUSINESS RESEARCH | 2023年 / 164卷

关键词：

Automation; Human behavior; Trust; Machine autonomy; Human psychology; Elderly people; BUSINESS-MODEL INNOVATION; MOBILE BANKING SERVICES; ARTIFICIAL-INTELLIGENCE; BEHAVIORAL INTENTION; ADOPTION MODEL; E-COMMERCE; INFORMATION; CARE; AUTOMATION; METAANALYSIS;

D O I：

10.1016/j.jbusres.2023.113961

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This is an exploratory study with the objective to understand elderly people's expected behavior to accept and use machine autonomy controlled by ambient intelligence. It was conducted on a proposed theoretical framework, the expected trust model for machine autonomy (ETM4MA). A detailed survey was collected among elderly people living at home with their family members in a developing country, Bangladesh. Based on the results obtained from structural equation modeling (SEM) on the sample, it was observed that elderly people's acceptance of automation systems driven by ambient intelligence as a substitute for caregiving support directly from human beings was linked to their concerns about emotional belongingness and social interaction as well as their ability to use the technology. Thus, in developing trust in this machine autonomy, their expectations around personal ability and the feeling of caring are two important issues for elderly people. To form the behavioral intention to accept this machine autonomy, trust plays a crucial role; however, this might vary depending on the differences in personality and behavioral attitude.

引用

页数：17