Crisis-induced HR practices and employee resilience during COVID-19: evidence from hotels

被引：5

作者：

Antwi, Frank Asamoah ^{[1
,2
]}

Mensah, Henry Kofi ^{[1
]}

Mensah, Philip Opoku ^{[1
]}

Darke, Isaac Delali ^{[1
]}

机构：

[1] Kwame Nkrumah Univ Sci & Technol, Human Resource & Org Dev, Kumasi, Ghana

[2] Box SE 1383 Suame, Kumasi, Ghana

来源：

ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH | 2024年 / 35卷 / 02期

关键词：

Human resource management; crisis management; employee resilience; servant leadership; psychological well-being; HUMAN-RESOURCE MANAGEMENT; FRONTLINE EMPLOYEES; WORK ENGAGEMENT; CONSERVATION; HOSPITALITY; COMMITMENT; LEADERSHIP; IMPACT; FIRMS;

D O I：

10.1080/13032917.2023.2215244

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

One of the wretch effects of the COVID-19 pandemic was the laying off of millions of employees in the hotel industry due to travel restrictions and lockdowns. Such a scenario prompted star hotels to implement crisis-induced HR practices (CHRP) to run their hotels effectively. Our article exploits and investigates a model that recommends that psychological well-being (PWB) indirectly influences the CHRP-employee resilience (ER) relationship, the conditional indirect effect of servant leadership (SEL). Data were collected from 265 star-rated hotel employees in Accra and Kumasi, Ghana, who are the full-time frontline. The hypothesized linkages were assessed through PROCESS analysis. We find a significant indirect effect of CHRP on ER via PWB. Moreover, the conditional indirect effect of CHRP on ER via PWB is high at higher and mediums levels of SEL. Theoretical and practical implications are discussed further.

引用

页码：374 / 388

页数：15

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