Abusive supervision: serial and moderated mediation effects

被引：5

作者：

Karatepe, Osman M. ^{[1
,2
,6
,7
]}

Ampofo, Emmanuel Twumasi ^{[3
,4
]}

Asiedu-Appiah, Felicity ^{[3
]}

Frempong, Foster ^{[5
]}

机构：

[1] Eastern Mediterranean Univ, Fac Tourism, Gazimagusa, Turkiye

[2] Kyung Hee Univ, Sch Global Eminence, Dept Global Business, Seoul, South Korea

[3] Kwame Nkrumah Univ Sci & Technol, Sch Business, Dept Human Resources & Org Dev, Kumasi, Ghana

[4] Nelson Mandela Univ, Fac Business & Econ Sci, Human Resource Management Dept, Port Elizabeth, South Africa

[5] Kwame Nkrumah Univ Sci & Technol, Dept Geog & Rural Dev, Kumasi, Ghana

[6] Eastern Mediterranean Univ, Fac Tourism, TRNC, Via Mersin 10, TR-99628 Gazimagusa, Turkiye

[7] Kyung Hee Univ, Sch Global Eminence, Dept Global Business, 26 Kyungheedae Ro, Seoul 02447, South Korea

来源：

SERVICE INDUSTRIES JOURNAL | 2025年 / 45卷 / 5-6期

关键词：

Abusive supervision; hospitality employees; job embeddedness; knowledge sharing; organizational commitment; social community at work; JOB EMBEDDEDNESS; NORMATIVE COMMITMENT; FRONTLINE EMPLOYEES; KNOWLEDGE; RESOURCES; CONSERVATION; SELF; SATISFACTION; ORGANIZATION; ANTECEDENTS;

D O I：

10.1080/02642069.2023.2270924

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

Our paper proposed and tested a research model that examined the interrelationships of abusive supervision, on-the-job embeddedness (JE), affective commitment (AC) to the organization, knowledge sharing (KS), and social community at work using time-lagged data gathered from restaurant workers in Ghana. The findings based on PROCESS macro reveal that on-the JE and AC serially mediate the influence of abusive supervision on KS. The detrimental impact of abusive supervision on AC is stronger among restaurant workers with social community at work at low levels. The indirect negative effect of abusive supervision on KS through AC is stronger when restaurant workers' social community at work is low. The aforementioned important findings and their implications are discussed.

引用

页码：475 / 499

页数：25

共 86 条

[1] How are the exchange relationships of front office employees reflected on customers? [J].