Facilitate or Diminish? Mechanisms of Perceived Organizational Support on Employee Experience of New Generation Employees

The new generation of employees has emerged as a major force in the labor market, and their employee experience has become a significant factor in transforming the employment relationship. The objective of this study is to see if perceived organizational support influences the employee experience of the new generation of employees. Also, considering that the underlying mechanisms between the two are unclear, this study explores the mediating role of proactive personality and the moderating role of emotional exhaustion. This study used the Perceived Organizational Support Scale, Employee Experience Scale, Proactive Personality Scale, and Emotional Exhaustion Scale to survey 550 new-generation employees in China. The results showed that: perceived organizational support facilitated the level of employee experience of new generation employees; proactive personality partially mediated the relationship between perceived organizational support and employee experience. In addition, emotional exhaustion moderated the relationship between perceived organizational support and proactive personality. This study reveals the mechanisms of organizational and individual factors on the employee experience of new generation employees, explores the growth path of employee experience of new generation employees, and provides insights into the management practice work of business leaders.