The effects of JDC model on burnout and work engagement: A multiple interaction analysis

被引：32
|
作者：
Wu, Tung-Ju [1 ]
Yuan, Kuo-Shu [2 ]
Yen, David C. [3 ]
Yeh, Ching-Fang [1 ]
机构：
[1] Harbin Inst Technol, Sch Management, Harbin 150001, Heilongjiang, Peoples R China
[2] Huaqiao Univ, Sch Business, Quanzhou 362021, Peoples R China
[3] Texas Southern Univ, JHJ Sch Business, 3100 Cleburne St, Houston, TX 77004 USA
来源：
EUROPEAN MANAGEMENT JOURNAL | 2023年 / 41卷 / 03期
基金：
中国国家自然科学基金;
关键词：
Job demand control; Burnout; Work engagement; Emotional support; Instrumental support; SOCIAL SUPPORT; JOB DEMANDS; MEDIATING ROLE; OCCUPATIONAL STRESS; EMOTIONAL LABOR; SATISFACTION; RESOURCES; EMPLOYEES; STRAIN; METAANALYSIS;
D O I：
10.1016/j.emj.2022.02.001
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This study investigated the moderating effects of functional social support (emotional and instrumental support) on the relationship of job demand control with burnout and work engagement. In total, 297 frontline employees from a hotpot restaurant franchise in China were surveyed. The results indicated emotional support, such as caring and inspiration, mitigated the adverse effects of high demand/low control on burnout and work engagement. Instrumental support, such as giving suggestions and solving problems, only mitigated the adverse effects of burnout. Further, the high demand/low control/low emotional support work condition was the most unfavourable for work engagement and burnout; while high demand/low control/low instrumental support was the most unfavourable condition for burnout. The theoretical and managerial implications of this research have been provided to gain a deeper insight into functional social support in the job demand control model.
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页码：395 / 403
页数：9
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