PEDAGOGICAL SUPPORTING DURING THE COVID-19 PANDEMIC: EXPERIENCE REPORT FROMIFSULDEMINAS -MUZAMBINHO CAMPUS

This article aimed to describe the experience of one pedagogical supporting during COVID-19 pandemic, from the perspective of school managers at IFSULDEMINAS -Muzambinho Campus. The Education Design Research (EDR) methodological approach was used due to (i) modeling of the proposal; (ii) communication and information management; (iii) regulation and guidance; and (iv) monitoring the permanence and success of students. The study took place during the 2020 and 2021 school years. As a result, it was observed that the proposed model favored the positive reports achieved, which are due to the intertwined involvement of the pedagogical, human and Information and Communication Technologies (ICT) aspects. This experience will surely leave deep pedagogical, administrative and life scars. We intend to apply all pandemic learning in a context of "new normal", but a "new normal, really new".