Satisfaction with Telehealth Care in the United States: Cross-Sectional Survey

被引：1

作者：

Spaulding, Erin M. ^{[1
,2
,3
,10
]}

Fang, Michael ^{[3
,4
]}

Chen, Yuling ^{[1
]}

Commodore-Mensah, Yvonne ^{[1
,3
,5
]}

Himmelfarb, Cheryl R. ^{[1
,5
,6
]}

Martin, Seth S. ^{[2
,3
,5
,7
]}

Coresh, Josef ^{[3
,4
,8
,9
]}

机构：

[1] Johns Hopkins Univ, Sch Nursing, Baltimore, MD USA

[2] Johns Hopkins Univ, Ciccarone Ctr Prevent Cardiovasc Dis, Sch Med, Dept MedDiv Cardiol,Digital Hlth Innovat Lab, Baltimore, MD USA

[3] Johns Hopkins Bloomberg Sch Publ Hlth, Welch Ctr Prevent Epidemiol & Clin Res, Baltimore, MD USA

[4] Johns Hopkins Bloomberg Sch Publ Hlth, Dept Epidemiol, Baltimore, MD USA

[5] Johns Hopkins Univ, Ctr Hlth Equ, Baltimore, MD USA

[6] Johns Hopkins Bloomberg Sch Publ Hlth, Dept Hlth Behav & Soc, Baltimore, MD USA

[7] Johns Hopkins Univ, Whiting Sch Engn, Baltimore, MD USA

[8] NYU, Optimal Aging Inst, Grossman Sch Med, New York, NY USA

[9] NYU, Grossman Sch Med, Dept Populat Hlth, Div Epidemiol, New York, NY USA

[10] Johns Hopkins Sch Nursing, 525 North Wolfe St, Baltimore, MD 21205 USA

来源：

TELEMEDICINE AND E-HEALTH | 2024年 / 30卷 / 06期

基金：

美国国家卫生研究院;

关键词：

telemedicine; delivery of health care; health care disparities; patient satisfaction;

D O I：

10.1089/tmj.2023.0531

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Background: Telehealth use remains high following the COVID-19 pandemic, but patient satisfaction with telehealth care is unclear.Methods: We used cross-sectional data from the Health Information National Trends Survey (HINTS 6). 2,058 English and Spanish-speaking U.S. adults (>= 18 years) with a telehealth visit in the 12 months before March-November 2022 were included in this study. The primary outcomes were telehealth visit modality and satisfaction in the 12 months before HINTS 6. We evaluated sociodemographic predictors of telehealth visit modality and satisfaction via Poisson regression. Analyses were weighted according to HINTS standards.Results: We included 2,058 participants (48.4 +/- 16.8 years; 57% women; 66% White), of which 70% had an audio-video and 30% an audio-only telehealth visit. Adults with an audio-video visit were more likely to have health insurance (adjusted prevalence ratio [aPR]: 1.55, 95% confidence interval [CI]: 1.18-2.04) and have an annual household income of >=$75,000 (aPR: 1.18, 95% CI: 1.00-1.39) and less likely to be >= 65 years (aPR: 0.79, 95% CI: 0.70-0.89), adjusting for sociodemographic characteristics. No further inequities were noted by telehealth modality. Seventy-five percent of participants felt that their telehealth visits were as good as in-person care. No significant differences in telehealth satisfaction were observed across sociodemographic characteristics, telehealth modality, or the participants' primary reason for their most recent telehealth visit in adjusted analysis.Conclusions: Among U.S. adults with a telehealth visit, the majority had an audio-video visit and were satisfied with their care. Telehealth should continue, being offered following COVID-19, as it is uniformly valued by patients.

引用

页码：1549 / 1558

页数：10

共 30 条

[1] A Review of Patient Satisfaction and Experience with Telemedicine: A Virtual Solution During and Beyond COVID-19 Pandemic [J].