Influencer marketing has become big business. But while influencers have the potential to spread marketing messages and drive purchase, some posts get lots of engagement and boost sales, while others do not. What makes some posts more impactful? This work examines how sensory language (e.g., words like "crumble" and "juicy" that engage the senses) shapes consumer responses to influencer-sponsored content. A multimethod investigation, combining controlled experiments with automated text, image, and video analysis of thousands of sponsored social media posts, demonstrates that sensory language increases engagement and willingness to buy the sponsored product. Furthermore, the studies illustrate that these effects are driven by perceived authenticity. Sensory language leads consumers to infer that influencers actually use the product they are endorsing, which increases perceived authenticity, and thus engagement and purchase. These findings shed light on how language shapes responses to influencer-sponsored content, deepen understanding of the drivers of authenticity, and suggest how to develop more impactful social media campaigns.
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Univ Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USAUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
Appel, Gil
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Grewal, Lauren
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Dartmouth Coll, Tuck Sch Business, 100 Tuck Hall, Hanover, NH 03755 USAUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
Grewal, Lauren
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Hadi, Rhonda
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Univ Oxford, Said Business Sch, Park End St, Oxford OX1 1HP, EnglandUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
Hadi, Rhonda
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Stephen, Andrew T.
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Univ Oxford, Said Business Sch, Park End St, Oxford OX1 1HP, England
Monash Univ, Monash Business Sch, Melbourne, Vic, AustraliaUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
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Univ Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Berger, Jonah
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Humphreys, Ashlee
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Northwestern Univ, Medill Sch Journalism Media & Integrated Mkt Comm, Evanston, IL 60208 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Humphreys, Ashlee
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Ludwig, Stephan
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Moe, Wendy W.
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Univ Maryland, Masters Programs, College Pk, MD 20742 USA
Univ Maryland, Mkt, College Pk, MD 20742 USA
Univ Maryland, Smith Analyt Consortium, College Pk, MD 20742 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Moe, Wendy W.
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Netzer, Oded
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Columbia Univ, Columbia Business Sch, Business, New York, NY 10027 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Netzer, Oded
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Schweidel, David A.
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Emory Univ, Goizueta Business Sch, Mkt, Atlanta, GA 30322 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
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Univ Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USAUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
Appel, Gil
;
Grewal, Lauren
论文数: 0引用数: 0
h-index: 0
机构:
Dartmouth Coll, Tuck Sch Business, 100 Tuck Hall, Hanover, NH 03755 USAUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
Grewal, Lauren
;
Hadi, Rhonda
论文数: 0引用数: 0
h-index: 0
机构:
Univ Oxford, Said Business Sch, Park End St, Oxford OX1 1HP, EnglandUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
Hadi, Rhonda
;
Stephen, Andrew T.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Oxford, Said Business Sch, Park End St, Oxford OX1 1HP, England
Monash Univ, Monash Business Sch, Melbourne, Vic, AustraliaUniv Southern Calif, Marshall Sch Business, 701 Exposit Blvd, Los Angeles, CA 90089 USA
机构:
Univ Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Berger, Jonah
;
Humphreys, Ashlee
论文数: 0引用数: 0
h-index: 0
机构:
Northwestern Univ, Medill Sch Journalism Media & Integrated Mkt Comm, Evanston, IL 60208 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Humphreys, Ashlee
;
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Ludwig, Stephan
;
Moe, Wendy W.
论文数: 0引用数: 0
h-index: 0
机构:
Univ Maryland, Masters Programs, College Pk, MD 20742 USA
Univ Maryland, Mkt, College Pk, MD 20742 USA
Univ Maryland, Smith Analyt Consortium, College Pk, MD 20742 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Moe, Wendy W.
;
Netzer, Oded
论文数: 0引用数: 0
h-index: 0
机构:
Columbia Univ, Columbia Business Sch, Business, New York, NY 10027 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA
Netzer, Oded
;
Schweidel, David A.
论文数: 0引用数: 0
h-index: 0
机构:
Emory Univ, Goizueta Business Sch, Mkt, Atlanta, GA 30322 USAUniv Penn, Wharton Sch, Mkt, Philadelphia, PA 19104 USA