Employee Experience: Construct Clarification, Conceptualization and Validation of a New Scale

The COVID-19 crisis has drawn broader public interest in how companies treat their workers, so going forward, people management would be of an increasing concern. As we make a transition from a service-based economy to experience economy, where time well saved takes a back seat to time well spent, the notion of employee experience (EX) is set to become a fundamental workplace design principle. EX is about the work, not the office. EX aims for a complete redesign of the workplace practices and environment to fit the employees and not the other way around. This article examines and verifies EX scale as one-dimensional as well as multidimensional constructs with six dimensions, namely cohesiveness, vigour, well-being, achievement, inclusiveness and physical environment. Six dimensions were explored with focus group and open-ended survey and validated with closed-ended survey of 299 employees working in multinational corporations across India. Structural equation modelling is used to validate the proposed latest construct. Establishing the EX scale would help researchers as well practitioners in empirically measuring EX and its relationship with various individuals as well organizational constructs.