Training needs analysis: the impact of the quality of teaching on student learning, staff satisfaction, and institute business performance

This training needs analysis (TNA) study investigated and determined the influence of teaching quality on student learning, staff satisfaction, and institute business performance. Various data collection methodologies were adopted based on Tobey and McGoldrick (2016) BPLL structure which was then subjected to respective data analysis tools and yielded training and non-training issues and training recommendations. It was observed that the deployment of competent academic staff and assurance of high teaching quality was required to better understand the diverse international students as a means to increase student recruitment rate and boost the business performance. The TNA findings also revealed that it was critical to ensure the motivation and attitude of the academic staff towards reskilling and upskilling in areas that would improve their work performance. Accordingly, four training recommendations with respective learning outcomes and overviews, and two non-training recommendations were proposed to heighten academic staff's global awareness and motivation at work.