Proactive Management of Aesthetic Quality to Maintain Customer Confidence

被引：4

作者：

Adams, Hunter ^{[1
]}

Pochiraju, Susheera ^{[2
]}

Barrowman, Polly ^{[3
]}

Chowdhury, Zaid K. ^{[4
]}

Voegele, Trevor P. ^{[5
]}

Mcguire, Michael J. ^{[6
]}

Bartrand, Timothy A. ^{[7
]}

Fulmer, Alice H. ^{[8
]}

机构：

[1] City Wichita Falls Cypress Environm Lab, Wichita Falls, TX 76310 USA

[2] Hazen & Sawyer, Greenwood Village, CO USA

[3] Yokogawa Fluid Imaging Technol, Scarborough, ME USA

[4] Garver, Tempe, AZ USA

[5] Crist Engineers, Little Rock, AR USA

[6] MJM Inc, Rancho Mission Viejo, CA USA

[7] Environm Sci Policy & Res Inst, Narberth, PA USA

[8] Water Res Fdn, Denver, CO USA

来源：

JOURNAL AWWA | 2023年 / 115卷 / 08期

关键词：

Taste; Odor; Color; Turbidity; Pipes; Corrosion; Water Quality; Iron; Manganese; Contaminants; Utility Management; CYANOBACTERIAL BLOOMS; TASTE; ODOR;

D O I：

10.1002/awwa.2162

中图分类号：

TU [建筑科学];

学科分类号：

0813 ;

摘要：

"Water quality aesthetics" describes various customer concerns, such as taste and odor, color, turbidity, and effects of pipe corrosion.As end users, customers are on the front lines of emergent water issues and can indicate aesthetic quality changes for water suppliers.Managing aesthetic quality in a proactive manner not only can save a water supplier money but also build public confidence.

引用

页码：50 / 57

页数：8

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