A NOVEL TYPE OF FLEXIBLE SOFT ANALYTIC NETWORK PROCESS TO SOLVE THE MULTIPLE-ATTRIBUTE DECISION-MAKING PROBLEM

Research and development of scientific and technological products have been changing with each passing day in this new millennium. Decisions related to the production of technical products are the key to affecting the sustainable development and market share of enterprises. However, the decision-making related to the production of technology products contains many different evaluation criteria as well as qualitative and quantitative evaluation attributes. Moreover, the correlation between criteria must be considered so it can be treated as a complex multiple-attribute decision-making (MADM) problem. Moreover, performing a multi-attribute decision evaluation often encounters incomplete or missing information provided by experts, which will lead to difficulties in the solution process. In view of the incomplete or missing information of the assessment data, the traditional analytic network process (ANP) method and decision-making trial and evaluation laboratory ANP (DANP) method will delete the incomplete information during the process of assessment and decision-making, and this will bring about non-objective assessment results. In order to solve the above problems, this study proposes a novel type of flexible soft ANP (SANP) method to solve the MADM problems and uses a practical example of smartphone text entry to prove the effectiveness and suitability of the proposed SANP method.