Elevating the organisational innovation and knowledge sharing capability through soft TQM practices

The development of human capital skills and expertise is needed to transform the nation's manufacturing industry into one that is smart, innovative, and resilient. Developing a human capital strategy (soft TQM practices) that places a premium on knowledge sharing (KS) and organisational innovation (OI) is crucial for the manufacturing sector's digital transformation. The purpose of this study is to provide a comprehensive understanding of the significance and connections between soft TQM practices, KS, and OI among manufacturers. Two hundred twenty two valid responses from manufacturing firms were analysed, the study discovered a significant and positive relationship between these three-dimensional variables using partial least squares-structural equation modelling (PLS-SEM). Meanwhile, KS acts as a mediator between soft TQM practices and OI. By advancing theories of knowledge-based dynamic capabilities (KBDC), this research demonstrates the great influence of soft TQM practices on both KS and OI, which is important for manufacturing firms redesigned pivotal management strategy.