The role of knowledge management in the tourism sector: a synthesis and way forward

被引：15

作者：

Anand, Amitabh ^{[1
,2
]}

Shantakumar, Varsha Pratibha ^{[3
]}

Muskat, Birgit ^{[4
]}

Singh, Sanjay Kumar ^{[5
]}

Dumazert, Jean-Pierre ^{[1
,6
]}

Riahi, Youssra ^{[7
]}

机构：

[1] CERIIM, Excelia Business Sch, La Rochelle, France

[2] Aix Marseille Univ, CERGAM, Aix En Provence, France

[3] Presidency Univ, Sch Commerce & Econ, Bangalore, Karnataka, India

[4] Australian Natl Univ, Canberra, ACT, Australia

[5] Maynooth Univ, Sch Business, Maynooth, Kildare, Ireland

[6] Univ Montpellier, Corhis, Montpellier, France

[7] Int Univ Rabat, Rabat Business Sch, Rabat, Morocco

来源：

JOURNAL OF KNOWLEDGE MANAGEMENT | 2023年 / 27卷 / 05期

关键词：

Tourism management; Tourism organization; Knowledge management; Knowledge management strategy; Knowledge transfer; Knowledge sharing; Knowledge management systems; ABSORPTIVE-CAPACITY; INFORMATION-TECHNOLOGY; HOSPITALITY ORGANIZATIONS; DESTINATION MANAGEMENT; EMPIRICAL-ANALYSIS; INNOVATION; INDUSTRY; CREATION; ACQUISITION; ORIENTATION;

D O I：

10.1108/JKM-02-2022-0083

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose This study aims to explore and synthesize the role of knowledge management (KM) in tourism organizations (including micro, small, medium and large enterprises and destination management organizations). Design/methodology/approach This study adopts systematic review methods to synthesize the role of KM in tourism from 90 journal articles. Findings This study identifies the prominent theories adopted to explore the relation and impact of KM in the tourism sector, the geographic distribution of the literature and thorough qualitative synthesis. This study identifies the critical research themes investigated and the outcome of KM applications. Finally, through reviews, this study identifies critical gaps in the literature and offer promising avenues to advance the KM in tourism research. Originality/value This is one of the few papers that comprehensively review the role of KM in the tourism industry and offer implications.

引用

页码：1319 / 1342

页数：24

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