Conflict resolution

被引：1
作者：
Mckinnon, Gordon [1 ]
Brannan, Alistair E. [1 ]
Keith, Iain W. [1 ]
机构：
[1] Royal Alexandra Hosp, Glasgow, Scotland
来源：
ANAESTHESIA AND INTENSIVE CARE MEDICINE | 2023年 / 24卷 / 09期
关键词：
Conflict; delivery of healthcare; leadership; negotiating; patient care team;
D O I：
10.1016/j.mpaic.2023.05.016
中图分类号：
R614 [麻醉学];
学科分类号：
100217 ;
摘要：
In a complex healthcare system such as the NHS we are exposed to conflict every day. Conflict can arise from many different sources, and the pressures that our service currently faces will only serve to drive this further. We know that when managed poorly conflict has the potential to negatively affect the care of our patients and we will discuss some of the communication models that are available to help staff manage it when it arises. It is important looking forward that we minimize unnecessary conflict wherever possible, and therefore this article will also explore some of the current initiatives developed to raise awareness of the impact that conflict can have in the workplace, as well as the NHS' approach to conflict resolution training for its staff.
引用
收藏
页码：551 / 553
页数：3
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