THE ROLE OF A HUMAN APPROACH IN CRISIS COMMUNICATION MANAGEMENT: CASE OF COMMUNICATION OF THE MOROCCAN MINISTERIAL DEPARTMENT OF HIGHER EDUCATION DURING THE COVID-19 HEALTH CRISIS

The role of the human approach in the communicative management of a crisis: the case of the ministerial department of higher education's communication during the Covid-19 health crisis. No organisation is immune to crisis situations in the course of its activity. Major public health crises, organisational breakdowns, system collapses or cultural divisions are situations that tend to escape the realm of the exceptional (LAGADEC, 1991).The Covid-19 health crisis is a crisis on a global scale. It has disrupted the functioning of all systems, including education systems. In Morocco, the public authorities have adopted strategies and measures to minimise the effects of the crisis on students' education and ensure pedagogical continuity. To realise these measures, significant communication activity was implemented. This communication management aimed to inform students about the planned changes and involve them in the new way of learning, which was carried out at a distance. During this difficult period, the students had to follow the lessons taught by their teachers and adapt to this transition. The student, faced with such a situation, needs psychological and emotional support, hence the need for a human approach in crisis communication. Therefore, our communication aims to show the importance of a human approach in the effectiveness of crisis communication management, case: education of Moroccan students during the Covid-19 health crisis.