Public emotional responses to crisis: The COVID-19 pandemic in Wuhan and London

Online public responses during crises provide a window into how people emotionally react to them. Capitalizing on the international nature of the COVID-19 pandemic, we performed cross-cultural examination of group and individual differences in public emotional responses. We collected 1,106,395 Weibo posts in Wuhan from July 2019 to June 2020 and 6,564,014 tweets in London from October 2019 to July 2020, and found that the public mood in both cities followed a similar pattern during the onset of the COVID-19 pandemic: a stage of plunging mood followed by a period of recovery. We further examined the relationship between individuals' personality and mood changes. Our results showed that in Wuhan, emotionally stable people experienced more dramatic mood changes, while in London, people high in agreeableness and conscientiousness were more negatively affected during the lockdown period. Based on our findings, we suggest effective crisis management strategies for both policymakers and individuals.