Digital humanization in remote education: challenges experienced by basic education teachers in the pandemic overview

Mobile Digital Information and Communication Technologies (MDICT) are increasingly present in the daily lives of people around the world, as well as in various daily activities, including educational activities. The article's general objective is to describe the strategies adopted by the Government of one of the Brazilian States, located in the Northeast, in the face of the pandemic scenario, as well as the challenges experienced by teachers in the state education network in carrying out their teaching practices in conjunction with the remote classes. The methodology adopted was based on the qualitative approach and the study of multiple cases according to Yin (2015). It comes to the conclusion that there is a need for greater investment on the part of the government, not only for an infrastructure that supports the MDICT, but for the continued training of teachers. Remote teaching implemented during the pandemic period did not fully meet the needs and demands of students due to a lack of humanization and digital exclusion, and among the main difficulties experienced by teachers working in this scenario, the need to seek, on their own, related training stood out the pedagogical use of digital technologies.