An Indicator-Based Methodological Framework for Assessing an eMaaS Scheme

Mobility as a Service (MaaS) and, more recently, electric Mobility as a Service (eMaaS) have increasingly been put forward to meet the economic, social, and environmental challenges linked to mobility. First, however, monitoring and evaluating such a scheme's performance is crucial, mainly through the definition of appropriate indicators. In this study, a standardised methodological approach is presented for the assessment of an eMaaS scheme. In addition, this methodological approach contains a range of innovative Key Performance Indicators (KPIs). The proposed KPIs refer to the evaluation of the scheme based on four pillars: (a) society, (b) users, (c) operators, and (d) internal operation. The methodology for evaluating the proposed KPIs includes identifying the available sources for data collection. For example, data can be collected through questionnaire surveys, focus group discussions, and the system's central dashboard. An appropriate set of indicators to evaluate a system from various perspectives is necessary to assess an eMaaS scheme in real-life conditions. Furthermore, the evaluation of the overall operation of the scheme will contribute to drawing valid conclusions (e.g., user acceptance, economic viability) for the implementation of eMaaS in urban areas.