Evaluating the Mediator Role of Organizational Identification in the Relationship between Symmetrical Internal Communication and Individual Performance of Hotel Employees

被引:4
作者
Ortega, Eduardo [1 ,2 ]
Gomes, Gabriela Pedro [1 ,2 ]
Ribeiro, Neuza [2 ]
Gomes, Daniel Roque [3 ,4 ,5 ]
机构
[1] Coimbra Univ, FEUC Fac Econ, Ctr Business & Econ Res CeBER, P-3004512 Coimbra, Portugal
[2] Polytech Univ Leiria, Ctr Appl Res Management & Econ CARME, Sch Technol & Management, P-2411901 Leiria, Portugal
[3] Polytech Inst Coimbra, Sch Educ, P-3045093 Coimbra, Portugal
[4] ICNOVA Inst Comunicacao NOVA, P-1069061 Lisbon, Portugal
[5] CEOS PP Ctr Estudos Organizacionais & Sociais, P-4465004 Porto, Portugal
关键词
human resources; hospitality management; tourism; hotel employee; internal communication; organizational identification; HUMAN-RESOURCES MANAGEMENT; AFFECTIVE COMMITMENT; SOCIAL IDENTITY; SUGGESTIONS; HOSPITALITY; ENGAGEMENT; MOTIVATION; BEHAVIORS; TOURISM; WORK;
D O I
10.3390/admsci13080173
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and organizational identification, as well as to evaluate the mediating role of organizational identification in this relationship. Through the cooperation of several institutions in the tourism business sector, online surveys were applied resulting in a convenience sample of a total of 237 hotel employees in Portugal. The results of this study demonstrate that symmetrical internal communication has a positive impact on organizational identification and individual performance, and that organizational identification exerts a partial mediating effect on the relationship between symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of important variables usually treated separately by the literature, and thus we build bridges between the communication literature and human resource management, providing information to support the structuring of new strategies.
引用
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页数:15
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