The Effect of Supervisor's Abuse on Hotel Employees' Job Satisfaction, Affective Organizational Commitment and Work Engagement

被引：14

作者：

Ampofo, Emmanuel Twumasi ^{[1
]}

Ampofo, Caroline ^{[2
]}

Nkrumah, Seth ^{[3
]}

Ameza-Xemalordzo, Enya Besa ^{[4
]}

机构：

[1] Kwame Nkrumah Univ Sci & Technol, Sch Business, Dept Human Resources & Org Dev, Kumasi, Ghana

[2] Univ Ghana, Business Sch, Dept Org & Human Resources Management, Accra, Ghana

[3] Kwame Nkrumah Univ Sci & Technol, Coll Humanities & Social Sci, Sch Business, Dept Supply Chain & Informat Syst, Kumasi, Ghana

[4] Kwame Nkrumah Univ Sci & Technol, Coll Humanities & Social Sci, Sch Business, Dept Mkt & Corp Strategy, Kumasi, Ghana

来源：

JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM | 2023年 / 24卷 / 04期

关键词：

Abusive supervision; affective organizational commitment; job satisfaction; work engagement; hotel industry; INDUSTRY TEST; MEDIATION; RESOURCES; CONSEQUENCES; CONSERVATION; EMBEDDEDNESS; INVOLVEMENT; PERFORMANCE; OUTCOMES;

D O I：

10.1080/1528008X.2022.2052395

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Our study examines the impact of abusive supervision on affective organizational commitment (AOC). The study further examines work engagement (WENG) and job satisfaction (JSAT) as mediating mechanisms in the relationship between abusive supervision and AOC. The aforesaid hypothesized relationships were tested utilizing data gathered from frontline employees in upscale hotels in two waves in Ghana. We tested the hypothesized relationships using structural equation modeling. The findings reveal that abusive supervision is not significantly related to AOC. However, the findings demonstrate that WENG and JSAT fully mediate the relationship between abusive supervision and AOC. Theoretical and practical implications of the findings are discussed.

引用

页码：429 / 452

页数：24

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