The Relationship of Emotional Intelligence with Emotional Labour and Emotional Burnout: A Research on Teachers and Bankers

The main objective of this study was to reveal the effects of emotional intelligence levels and emotional labour levels of teachers and bank employees in the service sector on their emotional burnout levels. The research sample consisted of 509 teachers working in primary and secondary schools operating in two central districts (Meram and Selcuklu) affiliated to the Provincial Directorate of National Education in the province of Konya in Turkey, and 391 bank employees in these districts. Data were collected by simple random sampling using the questionnaire technique of the quantitative research method. Within the scope of the research, the effects of emotional intelligence and emotional labour scales on emotional burnout were examined with regression analysis. It has been determined that the sub-dimensions of Emotional intelligence have a positive effect on Emotional labour, and the sub -dimensions of Emotional intelligence have a negative effect on Emotional burnout, and the sub-dimensions of Emotional labour have a positive effect on Emotional burnout. According to the results of the Structural Equation Model, it was concluded that emotional intelligence has an effect on emotional burnout through emotional labour. According to the results of the Mann Whitney U test, it was concluded that the emotional intelligence levels of the teachers were higher than those of the bank employees. In addition, it was determined that the emotional burnout levels of bank employees were higher than teachers.