Human-computer interaction based on the intelligent information retrieval method for customer satisfaction in power system service

被引:1
作者
Qi, Xiaoxuan [1 ]
Zhang, Yaling [1 ]
Cao, Sheng [1 ]
Yan, Shengping [1 ]
Su, Hongbang [1 ]
机构
[1] State Grid Qinghai Mkt Serv Ctr, Customer Serv Dept, Xining 810000, Peoples R China
关键词
Information retrieval; human-computer interaction; customer satisfaction; RECOGNITION; MODEL;
D O I
10.1142/S1793962323410040
中图分类号
TP301 [理论、方法];
学科分类号
081202 ;
摘要
The analysis of the information retrieval system focuses on the notion of appropriate and irrelevant documents. The performance predictor, including accuracy and reminder, is used to establish how well the device satisfies consumer requirements. The effectiveness of the indexing and retrieval is calculated by contrasting a typical collection of queries and documents with the efficacy, functionality, and systemic approach. Important evaluations are used to measure functionality, performance (precession and retraction), compilation, and interface assessments. Document and query indexing, query assessment, and system assessment are key issues in information retrieval. This paper uses the human- computer interaction based on the intelligent information retrieval method (HCI-IRM). The proposed method concentrates on customer satisfaction, the main success assessment metric. It identifies the collection of related records at a given time within the collection. An information retrieval system's main objective is to obtain the information. It is either the actual information or the documents containing the information substitutes which completely or partly correspond to the customer's query evaluation. The extraction and recruitment of knowledge-based data from a database are usually related to the retrieval of information. The retrieval and precise technology are used to assess the efficiency of the data recovery system framework. As a result, HCI-IRM enhances the response time, and the relevance of the outcomes is key to customer satisfaction. Comparison of Yahoo and Google search engines focused on accuracy and reminder technology.
引用
收藏
页数:25
相关论文
共 50 条
  • [21] Understanding the customer experience in human-computer interaction: a systematic literature review
    Quinones, Daniela
    Rojas, Luis
    PEERJ COMPUTER SCIENCE, 2023, 9
  • [22] Evolutionary Game and Collaboration Mechanism of Human-Computer Interaction for Future Intelligent Aircraft Cockpit Based on System Dynamics
    Zhang, Xia
    Sun, Youchao
    Zhang, Yanjun
    IEEE TRANSACTIONS ON HUMAN-MACHINE SYSTEMS, 2022, 52 (01) : 87 - 98
  • [23] Intelligent Vehicle Violation Detection System Under Human-Computer Interaction and Computer Vision
    Ren, Yang
    INTERNATIONAL JOURNAL OF COMPUTATIONAL INTELLIGENCE SYSTEMS, 2024, 17 (01)
  • [24] Generic System for Human-Computer Gesture Interaction
    Trigueiros, Paulo
    Ribeiro, Fernando
    Reis, Luis Paulo
    2014 IEEE INTERNATIONAL CONFERENCE ON AUTONOMOUS ROBOT SYSTEMS AND COMPETITIONS (ICARSC), 2014, : 175 - 180
  • [25] Human-computer Interaction System Based on GRBF & HMM
    Juan, Wang
    2010 INTERNATIONAL CONFERENCE ON COMMUNICATION AND VEHICULAR TECHNOLOGY (ICCVT 2010), VOL II, 2010, : 196 - 198
  • [26] Human-computer Interaction System Based on GRBF & HMM
    Juan, Wang
    INTERNATIONAL CONFERENCE ON APPLIED PHYSICS AND INDUSTRIAL ENGINEERING 2012, PT A, 2012, 24 : 769 - 773
  • [27] Intelligent Human-Computer Interaction Dialog Model Based on End to End Neural Networks and Emotion Information
    Chen, Jinhuang
    Tu, Peiqi
    Qiu, Zemin
    Zheng, Zhijun
    Chen, Zhaoqi
    IEEE ACCESS, 2024, 12 : 102880 - 102892
  • [28] EuroHCIR2013-the 3rd European Workshop on Human-Computer Interaction and Information Retrieval
    Wilson, Max
    Larsen, Birger
    Hansen, Preben
    Norling, Kristian
    Russell-Rose, Tony
    SIGIR'13: THE PROCEEDINGS OF THE 36TH INTERNATIONAL ACM SIGIR CONFERENCE ON RESEARCH & DEVELOPMENT IN INFORMATION RETRIEVAL, 2013, : 1139 - 1139
  • [29] Design of Online Reading Education Simulation System Based on Intelligent Human-Computer Interaction Technology
    Su, Yawen
    Li, Moyan
    INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, 2022, : 1841 - 1850
  • [30] AUTOMOBILE INTELLIGENT VEHICLE-MACHINE AND HUMAN-COMPUTER INTERACTION SYSTEM BASED ON BIG DATA
    Wang, Quanyu
    Zhang, Yao
    SCALABLE COMPUTING-PRACTICE AND EXPERIENCE, 2024, 25 (06): : 5416 - 5423