Relationship conflict and counterproductive work behavior: the roles of affective well-being and emotional intelligence

被引:9
作者
Choi, Yongjun [1 ]
Yoon, David J. J. [2 ]
Lee, Joonwhan D. D. [1 ]
Lee, Joo Yeon E. [3 ]
机构
[1] Hongik Univ, Coll Business Adm, Seoul 04066, South Korea
[2] Salisbury Univ, Perdue Sch Business, Salisbury, MD 21801 USA
[3] Yongin Univ, Coll Sports Sci, Yongin 17092, South Korea
关键词
Affective well-being; Emotional intelligence; Counterproductive work behavior; Relationship conflict; PERSONALITY-TRAITS; POSITIVE EMOTIONS; TEAM PERFORMANCE; DARK TRIAD; SELF; STRESSORS; RESOURCES; CONSERVATION; LABOR; AGGRESSION;
D O I
10.1007/s11846-023-00642-z
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
We examine the mediating role of employees' affective well-being in the relationship between relationship conflict and counterproductive work behavior (CWB) and how this process varies based on their emotional intelligence (EI). Using a time-lagged survey design, we found that affective well-being mediates the relationship between relationship conflict and CWBO (CWB directed toward the organization) but not CWBI (CWB directed toward individuals). Furthermore, the positive indirect effect of relationship conflict on CWBO via affective well-being was significant for employees who have high levels of EI but not for those with low levels of EI.
引用
收藏
页码:1129 / 1148
页数:20
相关论文
共 94 条
[71]   Trait emotional intelligence and decision-related emotions [J].
Sevdalis, Nick ;
Petrides, K. V. ;
Harvey, Nigel .
PERSONALITY AND INDIVIDUAL DIFFERENCES, 2007, 42 (07) :1347-1358
[72]   SERVICE EMPLOYEES' REACTIONS TO MISTREATMENT BY CUSTOMERS: A COMPARISON BETWEEN NORTH AMERICA AND EAST ASIA [J].
Shao, Ruodan ;
Skarlicki, Daniel P. .
PERSONNEL PSYCHOLOGY, 2014, 67 (01) :23-59
[73]   Common Method Bias in Regression Models With Linear, Quadratic, and Interaction Effects [J].
Siemsen, Enno ;
Roth, Aleda ;
Oliveira, Pedro .
ORGANIZATIONAL RESEARCH METHODS, 2010, 13 (03) :456-476
[74]   The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance [J].
Sliter, Michael ;
Sliter, Katherine ;
Jex, Steve .
JOURNAL OF ORGANIZATIONAL BEHAVIOR, 2012, 33 (01) :121-139
[75]   The Differential Effects of Interpersonal Conflict From Customers and Coworkers: Trait Anger as a Moderator [J].
Sliter, Michael T. ;
Pui, Shuang Yueh ;
Sliter, Katherine A. ;
Jex, Steve M. .
JOURNAL OF OCCUPATIONAL HEALTH PSYCHOLOGY, 2011, 16 (04) :424-440
[76]  
Society for Human Resource Management, 2020, SHRM SURV POL VOL WO
[77]  
Spector P.E., 2002, Human Resource Management Review, V12, P269, DOI [10.1016/S1053-4822(02)00049-9, DOI 10.1016/S1053-4822(02)00049-9]
[78]  
Spector P.E., 2005, Counterproductive work behavior: Investigations of actors and targets, P151, DOI [10.1037/10893-007, DOI 10.1037/10893-007]
[79]   The dimensionality of counterproductivity: Are all counterproductive behaviors created equal? [J].
Spector, Paul E. ;
Fox, Suzy ;
Penney, Lisa M. ;
Bruursema, Kari ;
Goh, Angeline ;
Kessler, Stacey .
JOURNAL OF VOCATIONAL BEHAVIOR, 2006, 68 (03) :446-460
[80]   Work Locus off Control as a Moderator of the Relationship Between Work Stressors and Counterproductive Work Behavior [J].
Sprung, Justin M. ;
Jex, Steve M. .
INTERNATIONAL JOURNAL OF STRESS MANAGEMENT, 2012, 19 (04) :272-291