Impact of governmental social media campaigns on citizens' attitudes towards Kuwait's vision 2035

PurposeThis study aims to examine the attitudes of the Kuwaiti public towards governmental campaigns on social media (GCSM) regarding the country's Vision 2035. Specifically, it investigates the effect of GCSM on three attitudinal dimensions (i.e. cognitive, emotional and behavioural).Design/methodology/approachThis study is designed using random sampling. Responses from 630 social media users were obtained using a survey questionnaire (Appendix). The results of data analysis indicate that GCSM had a positive impact on the attitudes of participants towards Vision 2035.FindingsBased on the findings, recommendations are outlined to increase the efficiency of GCSM. This study is unique because no other study has examined the attitudes of Kuwaiti citizens towards GCSM or investigated the effects of these campaigns on citizens' attitudes in terms of cognitive, emotional and behavioural components. The results can assist decision makers in identifying the effectiveness of such campaigns and taking measures accordingly.Originality/valueThis research provides a new evaluation of the role of virtual campaigns in Kuwait. It highlights the crucial and increasing role of virtual campaigns on citizens' attitudes Towards Kuwait's Vision 2035, and it found that virtual campaigns should be used as an addendum to conventional political campaigns in Kuwait.