Emotional labor and burnout among nurses in Iran: core self-evaluations as mediator and moderator

被引:5
|
作者
Saei, Elham [1 ]
Sarshar, Soheil [2 ]
Lee, Raymond T. [3 ]
机构
[1] Shahid Chamran Univ, Dept Psychol, Ahvaz, Iran
[2] Allameh Tabatabai Univ, Dept Psychol, Tehran, Iran
[3] Univ Manitoba, Asper Sch Business, Dept Business Adm, Winnipeg, MB, Canada
关键词
Nurse burnout; Core self-evaluations; Emotional labor; Surface acting; Deep acting; Pandemic; JOB-SATISFACTION; RESOURCES; STRESS; WORK;
D O I
10.1186/s12960-024-00896-y
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
BackgroundThis study investigated the mediating and moderating impact of core self-evaluations in the path from emotional labor to burnout. Our hypothesized associations are based on Hobfoll (Rev Gen Psychol 6:307-24, 2002) conservation of resources theory.MethodThree hundred nurses from four hospitals in Abadan, Iran, were invited to participate in our study. Of the 300, 255 completed all sections and questions in our survey for an 85% response rate. The posited direct and indirect effects were evaluated with structural equation modeling and the interaction effects were evaluated with hierarchical moderated regression and simple regression slope plots.ResultDeep acting has indirect effects on burnout through core self-evaluations. Though unrelated to surface acting, core self-evaluations moderate its impact: under low core self-evaluations, surface acting is strongly related to emotional exhaustion and inversely related to personal accomplishment, whereas, under high core self-evaluations, surface acting is unrelated to these burnout dimensions.ConclusionOur findings reveal the dual functions of CSE as a psychological resource and buffer to offset the interpersonal demands of patient care. Limitations, directions for future research, and practical implications are discussed.
引用
收藏
页数:12
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