In the Pursuit of the Balance between Efficiency and Responsiveness: A Case Study on the Innovation of the administrative Service Organization in Chinese Local Government

被引：2

作者：

Zhang, Huijuan ^{[1
]}

Eimicke, William B. ^{[2
]}

机构：

[1] Hunan Univ, Sch Publ Adm, Lushan Rd, Changsha 410082, Hunan, Peoples R China

[2] Columbia Univ, Picker Ctr Execut Educ, Sch Int & Publ Affairs, 400 West 119th St, New York, NY 10027 USA

来源：

PUBLIC ORGANIZATION REVIEW | 2024年 / 24卷 / 01期

关键词：

Balance of efficiency and responsiveness; Public sector innovation; Approval power; Citizen-centered services; PUBLIC-SECTOR; GOVERNANCE; REFORM;

D O I：

10.1007/s11115-022-00627-8

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Efficiency and responsiveness are always considered to be two essential but often contradictory values in theory and practice of public administration. This article mainly addresses whether there is a possibility that the efficiency and responsiveness are able to be balanced. Through outlining the evolution process of the Administrative Service Organization in Nanhu District, we argue that the government has gradually focused on providing better services to the public. We concluded that the structural innovation, along with process innovation and conceptual innovation, can be viewed as effective measures to keep the balance between government efficiency and responsiveness to citizens.

引用

页码：201 / 216

页数：16

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