A hybrid multi-criteria decision-making approach for hospitals' sustainability performance evaluation under fuzzy environment
被引:1
作者:
Regragui, Hajar
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Abdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, MoroccoAbdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, Morocco
Regragui, Hajar
[1
]
Sefiani, Naoufal
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Abdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, MoroccoAbdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, Morocco
Sefiani, Naoufal
[1
]
Azzouzi, Hamid
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Abdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, MoroccoAbdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, Morocco
Azzouzi, Hamid
[1
]
Cheikhrouhou, Naoufel
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Univ Appl Sci & Arts Western Switzerland, Geneva Sch Business Adm, HES SO, Geneva, Switzerland
IFM Business Sch, Geneva, SwitzerlandAbdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, Morocco
Cheikhrouhou, Naoufel
[2
,3
]
机构:
[1] Abdelmalek Essaadi Univ, Fac Sci & Technol Tangier, Dept Ind Engn, Tanger, Morocco
[2] Univ Appl Sci & Arts Western Switzerland, Geneva Sch Business Adm, HES SO, Geneva, Switzerland
PurposeHospital structures serve to protect and improve public health; however, they are recognized as a major source of environmental degradation. Thus, an effective performance evaluation framework is required to improve hospital sustainability. In this context, this study presents a holistic methodology that integrates the sustainability balanced scorecard (SBSC) with fuzzy Delphi method and fuzzy multi-criteria decision-making approaches for evaluating the sustainability performance of hospitals.Design/methodology/approachInitially, a comprehensive list of relevant sustainability evaluation criteria was considered based on six SBSC-based dimensions, in line with triple-bottom-line sustainability dimensions, and derived from the literature review and experts' opinions. Then, the weights of perspectives and their respective criteria are computed and ranked utilizing the fuzzy analytic hierarchy process. Subsequently, the hospitals' sustainable performance values are ranked based on these criteria using the Fuzzy Technique for Order of Preference by Similarity to Ideal Solution.FindingsA numerical application was conducted in six public hospitals to exhibit the proposed model's applicability. The results of this study revealed that "Patient satisfaction," "Efficiency," "Effectiveness," "Access to care" and "Waste production," respectively, are the five most important criteria of sustainable performance.Practical implicationsThe new model will provide decision-makers with management tools that may help them identify the relevant factors for upgrading the level of sustainability in their hospitals and thus improve public health and community well-being.Originality/valueThis is the first study that proposes a new hybrid decision-making methodology for evaluating and comparing hospitals' sustainability performance under a fuzzy environment.
机构:
Univ Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, Malaysia
Natl Univ Sci & Technol, Sch Mech & Mfg Engn, Islamabad 44000, PakistanUniv Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, Malaysia
Ahmad, Shamraiz
;
Wong, Kuan Yew
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Univ Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, MalaysiaUniv Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, Malaysia
机构:
Vilnius Gediminas Tech Univ, Dept Construct Management & Real Estate, Sauletekio Al 11, LT-10223 Vilnius, LithuaniaAllameh Tabatabai Univ, Fac Management & Accounting, Dept Ind Management, Tehran 1434863111, Iran
Zavadskas, Edmundas Kazimieras
;
Antucheviciene, Jurgita
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机构:
Vilnius Gediminas Tech Univ, Dept Construct Management & Real Estate, Sauletekio Al 11, LT-10223 Vilnius, LithuaniaAllameh Tabatabai Univ, Fac Management & Accounting, Dept Ind Management, Tehran 1434863111, Iran
机构:
Pontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
UNIDAVI, Dept Operat Management, Rio Do Sul, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
Blass, Andreia Pasqualini
;
Gouvea da Costa, Sergio E.
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机构:
Pontificia Univ Catolica Parana, Dept Ind & Syst Engn, Operat Management, Curitiba, Parana, Brazil
Fed Univ Technol, Dept Ind & Syst Engn, Pato Branco, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
Gouvea da Costa, Sergio E.
;
de Lima, Edson Pinheiro
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机构:
Fed Univ Technol, Dept Ind & Syst Engn, Pato Branco, Brazil
Pontificia Univ Catolica Parana, Dept Ind & Syst Engn, Operat & Technol Management, Curitiba, Parana, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
de Lima, Edson Pinheiro
;
Borges, Lilian Adriana
论文数: 0引用数: 0
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机构:
UNIDAVI, Provice Chancellors Off, Rio Do Sul, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
机构:
Univ Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, Malaysia
Natl Univ Sci & Technol, Sch Mech & Mfg Engn, Islamabad 44000, PakistanUniv Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, Malaysia
Ahmad, Shamraiz
;
Wong, Kuan Yew
论文数: 0引用数: 0
h-index: 0
机构:
Univ Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, MalaysiaUniv Teknol Malaysia, Fac Mech Engn, Dept Mfg & Ind Engn, Utm Skudai 81310, Malaysia
机构:
Vilnius Gediminas Tech Univ, Dept Construct Management & Real Estate, Sauletekio Al 11, LT-10223 Vilnius, LithuaniaAllameh Tabatabai Univ, Fac Management & Accounting, Dept Ind Management, Tehran 1434863111, Iran
Zavadskas, Edmundas Kazimieras
;
Antucheviciene, Jurgita
论文数: 0引用数: 0
h-index: 0
机构:
Vilnius Gediminas Tech Univ, Dept Construct Management & Real Estate, Sauletekio Al 11, LT-10223 Vilnius, LithuaniaAllameh Tabatabai Univ, Fac Management & Accounting, Dept Ind Management, Tehran 1434863111, Iran
机构:
Pontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
UNIDAVI, Dept Operat Management, Rio Do Sul, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
Blass, Andreia Pasqualini
;
Gouvea da Costa, Sergio E.
论文数: 0引用数: 0
h-index: 0
机构:
Pontificia Univ Catolica Parana, Dept Ind & Syst Engn, Operat Management, Curitiba, Parana, Brazil
Fed Univ Technol, Dept Ind & Syst Engn, Pato Branco, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
Gouvea da Costa, Sergio E.
;
de Lima, Edson Pinheiro
论文数: 0引用数: 0
h-index: 0
机构:
Fed Univ Technol, Dept Ind & Syst Engn, Pato Branco, Brazil
Pontificia Univ Catolica Parana, Dept Ind & Syst Engn, Operat & Technol Management, Curitiba, Parana, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil
de Lima, Edson Pinheiro
;
Borges, Lilian Adriana
论文数: 0引用数: 0
h-index: 0
机构:
UNIDAVI, Provice Chancellors Off, Rio Do Sul, BrazilPontificia Univ Catolica Parana, Dept Ind Engn, Curitiba, Parana, Brazil