How to Comprehensively Evaluate Firm Performance from Operational, Financial, and Sustainability Perspectives? A Two-Stage Data Envelopment Analysis Approach

This study proposes a two-stage modeling framework to evaluate the efficiency of firm performance based on sustainability (environmental, social, and governance (ESG)), operational and financial measures. Diverging from previous studies, this study conceptualizes firm performance as two serially linked stages, with operational performance as the first stage and market performance as the second stage. Acknowledging that ESG activities may reflect firm value and that these activities depend on a firm's operational performance, ESG scores are modeled simultaneously as an output of the operational performance stage and as an input for the market stage. Under this performance appraisal framework, two-stage data envelopment analysis models capturing overall and stage-level efficiency are constructed. The application of the proposed modeling framework is demonstrated using a sample of large Saudi listed firms as a case study of an emerging market. The main conclusion is that ESG legislation, regulations, and disclosure guidelines should be well defined in emerging markets to increase the overall efficiency of listed firms' performance.