Demystifying the Role of Natural Language Processing (NLP) in Smart City Applications: Background, Motivation, Recent Advances, and Future Research Directions

Smart cities provide an efficient infrastructure for the enhancement of the quality of life of the people by aiding in fast urbanization and resource management through sustainable and scalable innovative solutions. The penetration of Information and Communication Technology (ICT) in smart cities has been a major contributor to keeping up with the agility and pace of their development. In this paper, we have explored Natural Language Processing (NLP) which is one such technical discipline that has great potential in optimizing ICT processes and has so far been kept away from the limelight. Through this study, we have established the various roles that NLP plays in building smart cities after thoroughly analyzing its architecture, background, and scope. Subsequently, we present a detailed description of NLP's recent applications in the domain of smart healthcare, smart business, and industry, smart community, smart media, smart research, and development as well as smart education accompanied by NLP's open challenges at the very end. This work aims to throw light on the potential of NLP as one of the pillars in assisting the technical advancement and realization of smart cities.