What Do We Mean When We Talk about Trust in Social Media? A Systematic Review

被引：6

作者：

Zhang, Yixuan ^{[1
]}

Gaggiano, Joseph D. ^{[1
]}

Yongsatianchot, Nutchanon ^{[2
]}

Suhaimi, Nurul M. ^{[3
]}

Kim, Miso ^{[2
]}

Sun, Yifan ^{[4
]}

Griffin, Jacqueline ^{[2
]}

Parker, Andrea G. ^{[1
]}

机构：

[1] Georgia Inst Technol, Atlanta, GA 30332 USA

[2] Northeastern Univ, Boston, MA USA

[3] Univ Malaysia Pahang, Pahang, Malaysia

[4] William & Mary, Williamsburg, VA USA

来源：

PROCEEDINGS OF THE 2023 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS, CHI 2023 | 2023年

关键词：

systematic review; social media; trust; FAKE NEWS; INFORMATION; FACEBOOK; CREDIBILITY; USERS; PRIVACY; TRUSTWORTHINESS; CONSEQUENCES; ANTECEDENTS; INTENTIONS;

D O I：

10.1145/3544548.3581019

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Do people trust social media? If so, why, in what contexts, and how does that trust impact their lives? Researchers, companies, and journalists alike have increasingly investigated these questions, which are fundamental to understanding social media interactions and their implications for society. However, trust in social media is a complex concept, and there is conficting evidence about the antecedents and implications of trusting social media content, users, and platforms. More problematic is that we lack basic agreement as to what trust means in the context of social media. Addressing these challenges, we conducted a systematic review to identify themes and challenges in this feld. Through our analysis of 70 papers, we contribute a synthesis of how trust in social media is defned, conceptualized, and measured, a summary of trust antecedents in social media, an understanding of how trust in social media impacts behaviors and attitudes, and directions for future work.

引用

页数：22

共 122 条

[1] Nudges for Privacy and Security: Understanding and Assisting Users' Choices Online [J].