Implementation, service effectiveness and satisfaction with teleconsultation services in China during the COVID-19 pandemic: from the Perspective of Primary Health Care Professionals

被引:1
作者
Shi, Jinming [1 ]
Tan, Zhongke [1 ]
Ma, Qianqian [2 ]
Sun, Dongxu [2 ]
Lu, Yaoen [1 ]
Ye, Ming [1 ]
Wang, Linlin [2 ]
Cui, Fangfang [1 ]
He, Xianying [1 ]
Fan, Zhaohan [1 ]
Zhao, Jie [1 ,3 ]
机构
[1] Zhengzhou Univ, Affiliated Hosp 1, Natl Engn Lab Internet Med Syst & Applicat, Zhengzhou, Peoples R China
[2] Zhengzhou Univ, Affiliated Hosp 1, Natl Telemed Ctr China, Zhengzhou, Peoples R China
[3] Hosp Zhengzhou Univ, 1 East Jianshe Rd, Zhengzhou 450052, Henan, Peoples R China
关键词
Teleconsultation; Health Care Professional; COVID-19; Satisfaction; Pandemic; TELEHEALTH; ACCEPTANCE;
D O I
10.1016/j.ijmedinf.2023.105202
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
Objective: This study aims to evaluate satisfaction and service effectiveness of primary hospital physicians participating in the National Telemedicine Center of China during the COVID-19 period, and to identify potential improvement suggestions.Methods: An online questionnaire was developed to assess the impact and satisfaction of teleconsultation services. A teleconsultation manager from each of the 98 hospitals randomly invited the medical staff involved in teleconsultation to complete the online questionnaire.Results: A total of 379 health care professionals responded to the online questionnaire, with a mean age of 36.74 years. Out of these respondents, 95.5% had a positive attitude towards teleconsultation during the epidemic. Only 6.6% believed that teleconsultation systems were not useful in preventing and controlling the COVID-19 pandemic. Those respondents who were very satisfied with teleconsultation participated in it 1.81 times per week averagely. Factors related to satisfaction included weekly participation frequency(P=.003), patient data quality(P=.023), equipment operation proficiency(P=.006), audio and video clarity and smoothness (P=.004, P=.020), environmental satisfaction(P=.032), and incentive measures of title promotion (P=.003). The main challenges in teleconsultation were the lack of understanding of medical staff and the public, insufficiently advanced software and hardware equipment, and the lack of optimization of service processes.Conclusions: Primary hospital doctors demonstrate high satisfaction levels, suggesting that teleconsultation could be an effective tool for patients seeking medical care in areas under lockdown during the COVID-19 pandemic. The primary barriers to teleconsultation include lack of public understanding and unadvanced equipment. These findings should inform future efforts to establish regional telemedicine programs in the post-COVID-19 era.
引用
收藏
页数:7
相关论文
共 35 条
  • [1] Satisfaction with the use of telehealth during COVID-19: An integrative review
    Andrews, Elizabeth
    Berghofer, Kendall
    Long, Julie
    Prescott, Amber
    Caboral-Stevens, Meriam
    [J]. INTERNATIONAL JOURNAL OF NURSING STUDIES ADVANCES, 2020, 2
  • [2] [Anonymous], 2020, NOTICE FURTHER STREN
  • [3] [Anonymous], 2018, OPINIONS GEN OFFICE
  • [4] Telemedicine Applications in a Tertiary Pediatric Hospital in Turkey During COVID-19 Pandemic
    Aydemir, Sezin
    Ocak, Suheyla
    Saygili, Seha
    Hopurcuoglu, Duhan
    Haslak, Fatih
    Kiykim, Ertugrul
    Aktuglu Zeybek, Cigdem
    Celkan, Tiraje
    Demirgan, Ebru Burcu
    Kasapcopur, Ozgur
    Cokugras, Haluk
    Kiykim, Ayca
    Canpolat, Nur
    [J]. TELEMEDICINE AND E-HEALTH, 2021, 27 (10) : 1180 - 1187
  • [5] Telemedicine and the COVID-19 Pandemic, Lessons for the Future
    Bashshur, Rashid
    Doarn, Charles R.
    Frenk, Julio M.
    Kvedar, Joseph C.
    Woolliscroft, James O.
    [J]. TELEMEDICINE AND E-HEALTH, 2020, 26 (05) : 571 - 573
  • [6] Cost-Effectiveness of Telemedicine in Remote Orthopedic Consultations: Randomized Controlled Trial
    Buvik, Astrid
    Bergmo, Trine S.
    Bugge, Einar
    Smaabrekke, Arvid
    Wilsgaard, Tom
    Olsen, Jan Abel
    [J]. JOURNAL OF MEDICAL INTERNET RESEARCH, 2019, 21 (02)
  • [7] Motivations of French Physicians to Perform Teleconsultations During COVID-19: A Mixed-Method Study
    Cormi, Clement
    Ohannessian, Robin
    Sanchez, Stephane
    [J]. TELEMEDICINE AND E-HEALTH, 2021, 27 (11) : 1299 - 1304
  • [8] Application of Telemedicine Services Based on a Regional Telemedicine Platform in China From 2014 to 2020: Longitudinal Trend Analysis
    Cui, Fangfang
    He, Xianying
    Zhai, Yunkai
    Lyu, Minzhao
    Shi, Jinming
    Sun, Dongxu
    Jiang, Shuai
    Li, Chenchen
    Zhao, Jie
    [J]. JOURNAL OF MEDICAL INTERNET RESEARCH, 2021, 23 (07)
  • [9] Implementation and Application of Telemedicine in China: Cross-Sectional Study
    Cui, Fangfang
    Ma, Qianqian
    He, Xianying
    Zhai, Yunkai
    Zhao, Jie
    Chen, Baozhan
    Sun, Dongxu
    Shi, Jinming
    Cao, Mingbo
    Wang, Zhenbo
    [J]. JMIR MHEALTH AND UHEALTH, 2020, 8 (10):
  • [10] Cui Fangfang, 2021, CHINESE J HOSP STAT, V28, P496, DOI [10.3969/j.issn.1006-5253.2021.06.004, DOI 10.3969/J.ISSN.1006-5253.2021.06.004]