Infrastructural Work Behind The Scene: A Study of Formalized Peer-support Practices for Mental Health

被引：6

作者：

Ding, Xianghua ^{[1
]}

Tran, Linda ^{[2
]}

Liu, Yanling ^{[2
]}

O'Neill, Conor ^{[2
]}

Lindsay, Stephen ^{[1
]}

机构：

[1] Univ Glasgow, Sch Comp Sci, Glasgow, Lanark, Scotland

[2] Univ Glasgow, Glasgow, Lanark, Scotland

来源：

PROCEEDINGS OF THE 2023 CHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS, CHI 2023 | 2023年

关键词：

Peer-support; mental health; infrastructural work; ONLINE SUPPORT; SERVICES; ILLNESSES; PROVIDERS; PEOPLE;

D O I：

10.1145/3544548.3580657

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Peer-support has long been recognized as valuable for mental health, and has been commonly practiced online over the Internet. However, it is often reported that peer exchange online can have harmful effects, and there has been limited research on how to ensure its effectiveness and safety. Our ethnographic study of formalized mental health peer-support practices in Scotland uncovers the infrastructural work involved when setting up and managing conditions upon which peer-support can take place in an effective and safe way. We illustrate that peer-support for mental health is not only about bringing peers together to interact with each other, but also about ensuring availability, timeliness, proactive care, positivity and safety of peer-support as a service, by weaving various social, spatial and technical elements together and managing groups and their boundaries. Our findings illuminate the work behind these peer-support practices, and suggest design implications.

引用

页数：14

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