Emerging trends in social media for E-governance and citizen engagement: A case study of telegram in Cambodia
被引:8
作者:
Ly, Bora
论文数: 0引用数: 0
h-index: 0
机构:
Tsinghua Univ, Sch Publ Policy & Management, Beijing, Peoples R ChinaTsinghua Univ, Sch Publ Policy & Management, Beijing, Peoples R China
Ly, Bora
[1
]
Ly, Romny
论文数: 0引用数: 0
h-index: 0
机构:
Cambodian Mekong Univ, Phnom Penh, CambodiaTsinghua Univ, Sch Publ Policy & Management, Beijing, Peoples R China
Ly, Romny
[2
]
机构:
[1] Tsinghua Univ, Sch Publ Policy & Management, Beijing, Peoples R China
[2] Cambodian Mekong Univ, Phnom Penh, Cambodia
来源:
COMPUTERS IN HUMAN BEHAVIOR REPORTS
|
2023年
/
12卷
关键词:
Citizen engagement;
Perceived ease of use;
Perceived usefulness;
Public value creation;
Technology acceptance model (TAM);
E-Governance;
E-GOVERNMENT;
PUBLIC VALUE;
INFORMATION-SYSTEMS;
CIVIC ENGAGEMENT;
FIT INDEXES;
ACCEPTANCE;
TRUST;
PARTICIPATION;
MANAGEMENT;
INNOVATION;
D O I:
10.1016/j.chbr.2023.100347
中图分类号:
B84 [心理学];
学科分类号:
04 ;
0402 ;
摘要:
This study employs a quantitative research approach to explore the impact of perceived ease of use and perceived usefulness on citizen engagement in Cambodian public governance using the Telegram platform. The study further investigates the mediating role of public value creation in this relationship. Utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM), the study validates six hypotheses by surveying 290 Cambodian Telegram users engaged in public governance activities. The findings reveal that perceived ease of use and usefulness significantly and positively influence citizen engagement. Moreover, public value creation serves as a mediating factor in these relationships. The study offers empirical evidence supporting the Technology Acceptance Model (TAM) within the unique context of e-governance in a developing nation. The results provide crucial insights for policymakers and public administrators in Cambodia, emphasizing the need to prioritize userfriendly and valuable digital platforms for effective citizen engagement. Limitations and directions for future research are also discussed.
机构:
Univ So Calif, Sch Social Work, Los Angeles, CA 90089 USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Palinkas, Lawrence A.
Horwitz, Sarah M.
论文数: 0引用数: 0
h-index: 0
机构:
NYU, Dept Child & Adolescent Psychiat, New York, NY USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Horwitz, Sarah M.
Green, Carla A.
论文数: 0引用数: 0
h-index: 0
机构:
Kaiser Permanente Northwest, Ctr Hlth Res, Portland, OR USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Green, Carla A.
Wisdom, Jennifer P.
论文数: 0引用数: 0
h-index: 0
机构:
George Washington Univ, Washington, DC USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Wisdom, Jennifer P.
Duan, Naihua
论文数: 0引用数: 0
h-index: 0
机构:
Columbia Univ, Dept Psychiat, New York, NY USA
Columbia Univ, New York State Neuropsychiat Inst, New York, NY USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Duan, Naihua
Hoagwood, Kimberly
论文数: 0引用数: 0
h-index: 0
机构:
NYU, Dept Child & Adolescent Psychiat, New York, NY USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
机构:
Queen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, EnglandQueen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, England
Panagiotopoulos, Panos
Klievink, Bram
论文数: 0引用数: 0
h-index: 0
机构:
Leiden Univ Hague, Inst Publ Adm, Turfmarkt 99, NL-2511 DC The Hague, NetherlandsQueen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, England
Klievink, Bram
Cordella, Antonio
论文数: 0引用数: 0
h-index: 0
机构:
London Sch Econ, Dept Management, 54 Lincolns Inn Fields, London WC2A 3LJ, EnglandQueen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, England
机构:
Univ So Calif, Sch Social Work, Los Angeles, CA 90089 USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Palinkas, Lawrence A.
Horwitz, Sarah M.
论文数: 0引用数: 0
h-index: 0
机构:
NYU, Dept Child & Adolescent Psychiat, New York, NY USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Horwitz, Sarah M.
Green, Carla A.
论文数: 0引用数: 0
h-index: 0
机构:
Kaiser Permanente Northwest, Ctr Hlth Res, Portland, OR USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Green, Carla A.
Wisdom, Jennifer P.
论文数: 0引用数: 0
h-index: 0
机构:
George Washington Univ, Washington, DC USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Wisdom, Jennifer P.
Duan, Naihua
论文数: 0引用数: 0
h-index: 0
机构:
Columbia Univ, Dept Psychiat, New York, NY USA
Columbia Univ, New York State Neuropsychiat Inst, New York, NY USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
Duan, Naihua
Hoagwood, Kimberly
论文数: 0引用数: 0
h-index: 0
机构:
NYU, Dept Child & Adolescent Psychiat, New York, NY USAUniv So Calif, Sch Social Work, Los Angeles, CA 90089 USA
机构:
Queen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, EnglandQueen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, England
Panagiotopoulos, Panos
Klievink, Bram
论文数: 0引用数: 0
h-index: 0
机构:
Leiden Univ Hague, Inst Publ Adm, Turfmarkt 99, NL-2511 DC The Hague, NetherlandsQueen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, England
Klievink, Bram
Cordella, Antonio
论文数: 0引用数: 0
h-index: 0
机构:
London Sch Econ, Dept Management, 54 Lincolns Inn Fields, London WC2A 3LJ, EnglandQueen Mary Univ London, Sch Business & Management, Mile End Rd, London E1 4NS, England