Understanding experiences of Aboriginal and/or Torres Strait Islander patients at the emergency departments in Australia

被引：0

作者：

Rahman, Muhammad Aziz ^{[1
,2
,9
]}

Huda, Md Nazmul ^{[3
,4
]}

Somerville, Emma ^{[2
]}

Penny, Lauren ^{[2
]}

Dashwood, Ryan ^{[5
]}

Bloxsome, Sharon ^{[6
]}

Warrior, Keith ^{[7
]}

Pratt, Katie ^{[7
]}

Lankin, Margaret ^{[8
]}

Kenny, Kevin ^{[2
]}

Arabena, Kerry ^{[2
]}

机构：

[1] Federat Univ Australia, Inst Hlth & Wellbeing, Melbourne, Vic, Australia

[2] Karabena Consulting, Riddells Creek, Vic, Australia

[3] Western Sydney Univ, Sch Hlth Sci, Sydney, NSW, Australia

[4] Western Sydney Univ, Translat Hlth Res Inst, Sch Med, Sydney, NSW, Australia

[5] Wollongong Hosp, Wollongong, NSW, Australia

[6] NSW Hlth, Sydney, NSW, Australia

[7] SA Hlth, Adelaide, SA, Australia

[8] Cent Australian Hlth Serv, Alice Springs, NT, Australia

[9] Federat Univ Australia, Inst Hlth & Wellbeing, Berwick, Vic 3806, Australia

来源：

EMERGENCY MEDICINE AUSTRALASIA | 2023年 / 35卷 / 04期

关键词：

Aboriginal; Australia; emergency departments; experience; First Nations People; PEOPLE; CARE; BARRIERS; IMPACT; PAIN;

D O I：

10.1111/1742-6723.14172

中图分类号：

R4 [临床医学];

学科分类号：

1002 ; 100602 ;

摘要：

Objectives: The present study describes the experiences of Aboriginal and/or Torres Strait Islander patients and the factors that shaped their experiences of ED visits in regional settings.Methods: This is a qualitative descriptive study. We conducted semi-structured in-depth interviews with Aboriginal and/or Torres Strait Islander patients who used the ED services at three hospitals in New South Wales, Northern Territory and South Australia. We coded the collected data and analysed them using a thematic analysis technique.Results: A total of 33 Aboriginal and/or Torres Strait Islander patients participated. Analyses of their experiences revealed four themes, which included: (i) patients' waiting times in ED; (ii) cultural determinants of health; (iii) treatment services; and (iv) safety, security and privacy.Conclusions: A holistic approach and a robust hospital commitment to address cultural needs while considering overall health, social and emotional wellbeing, will enhance Aboriginal and/or Torres Strait Islander patients' satisfaction for ED visits.

引用

页码：595 / 599

页数：5

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