Conversational Agents in Palliative Care: Potential Benefits, Risks, and Next Steps

被引:1
作者
Schenker, Yael [1 ,2 ,3 ,6 ]
Abdullah, Saeed [4 ]
Arnold, Robert [1 ,2 ]
Schmitz, Kathryn H. [3 ,5 ]
机构
[1] Univ Pittsbiurgh, Div Gen Internal Med, Sect Palliat Care & Med Eth, Pittsburgh, PA USA
[2] Univ Pittsburgh, Palliat Res Ctr PaRC, Pittsburgh, PA USA
[3] UPMC Hillman Canc Ctr, Pittsburgh, PA USA
[4] Penn State Univ, Coll Informat Sci & Technol, University Pk, PA USA
[5] Univ Pittsburgh, Div Hematol & Oncol, Pittsburgh, PA USA
[6] Univ Pittsburgh, Div Gen Internal Med, 230 McKee Pl, Suite 600, Pittsburgh, PA 15213 USA
关键词
conversational agents; palliative care; symptoms;
D O I
10.1089/jpm.2023.0534
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Conversational agents (sometimes called chatbots) are technology-based systems that use artificial intelligence to simulate human-to-human conversations. Research on conversational agents in health care is nascent but growing, with recent reviews highlighting the need for more robust evaluations in diverse settings and populations. In this article, we consider how conversational agents might function in palliative care-not by replacing clinicians, but by interacting with patients around select uncomplicated needs while facilitating more targeted and appropriate referrals to specialty palliative care services. We describe potential roles for conversational agents aligned with the core domains of quality palliative care and identify risks that must be considered and addressed in the development and use of these systems for people with serious illness. With careful consideration of risks and benefits, conversational agents represent promising tools that should be explored as one component of a multipronged approach for improving patient and family outcomes in serious illness.
引用
收藏
页码:296 / 300
页数:5
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