Social Workers' Experiences of Support in the Workplace during the COVID-19 Pandemic

被引:1
作者
Landers, Jillian [1 ]
Madden, Elissa [2 ]
Furlong, Wesley [2 ]
机构
[1] Baylor Univ, Diana R Garland Sch Social Work, 811 Washington Ave, Waco, TX 76701 USA
[2] Baylor Univ, Diana R Garland Sch Social Work, Waco, TX USA
关键词
COVID-19; pandemic; phenomenology; qualitative research; social work; workplace support; STRESS; BURNOUT;
D O I
10.1093/sw/swad030
中图分类号
C916 [社会工作、社会管理、社会规划];
学科分类号
1204 ;
摘要
This qualitative study included in-depth semistructured interviews with 17 social workers from across the state of Texas that took place during the summer of 2021. The purpose of this study was to describe social workers' experiences of workplace support during the COVID-19 pandemic and provide implications for how to improve support in the workplace. The interviews were analyzed using a phenomenological approach to describe the main themes of the participants' experiences. The findings combined with current literature suggest that following the pandemic and in the case of similar prolonged disasters organizational leaders should consider supporting their social work staff by clearly communicating protocol changes, providing more autonomy and flexible work arrangements, increasing time off and financial support, and providing tangible assistance such as technological support. Leaders should also consider their social work staff's emotional well-being following the pandemic by providing therapeutic resources and bonding opportunities for staff to promote a more resilient team-like culture in the workplace.
引用
收藏
页码:267 / 276
页数:10
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