Emotional labour demands and work engagement in Portuguese police officers

被引:3
作者
Oliveira, Soraia [1 ]
Pinto, Ana [2 ]
Carvalho, Carla [3 ]
de Moura, Rui Coelho [4 ]
Santos-Costa, Paulo [5 ]
Gondim, Sonia [6 ]
机构
[1] Univ Coimbra, Fac Psychol & Educ Sci, Rua Colegio Novo, P-3000115 Coimbra, Portugal
[2] Univ Coimbra, Fac Sci & Technol, CeBER Ctr Business & Econ Res, Coimbra, Portugal
[3] Univ Coimbra, Fac Psychol & Educ Sci, CINEICC Ctr Res Neuropsychol & Cognit Behav Inter, Coimbra, Portugal
[4] ICPOL ISCPSI Res Ctr, Publ Secur Police, Higher Inst Police Sci & Internal Secur, Lisbon, Portugal
[5] Nursing Sch Coimbra, Hlth Sci Res Unit Nursing, Coimbra, Portugal
[6] Univ Fed Bahia, Inst Psychol, Dept Psychol, Salvador, BA, Brazil
关键词
Emotional labour; positive emotion expression; negative emotion suppression; work engagement; ORGANIZATIONAL COMMITMENT; JOB-SATISFACTION; BURNOUT; CONSEQUENCES; STRESS; DISSONANCE; SERVICE; CONFLICT; IMPACT;
D O I
10.1080/15614263.2022.2098128
中图分类号
DF [法律]; D9 [法律];
学科分类号
0301 ;
摘要
Grounded in the Emotional Labour Theory, we aim to study the relationship between emotional demands (the expression of positive emotions and suppression of negative emotions) and work engagement in a sample of Portuguese police officers. We intend to explore the possible effects of these emotional demands on work engagement and ways of preventing and/or mitigating its impact. When analysing the studies conducted in the Portuguese police context, we found a gap regarding emotions and/or emotional regulation. Accordingly, a sample of 924 Portuguese police officers from the Public Security Police (PSP) answered the Emotion Work Requirements Scale and the Utrecht Work Engagement Scale voluntarily. Through correlation and multiple linear regression, we found a relationship between these emotional demands toward different interpersonal interactions and work engagement. We discuss these results, providing suggestions for field intervention and clues for future research.
引用
收藏
页码:199 / 215
页数:17
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