Mapping progress in hospitality CSR research: A bibliometric review from 2006 to 2023

被引：6

作者：

Peng, Xuerong ^{[1
]}

Wang, Hong ^{[1
]}

Fang, Pei ^{[1
]}

Song, Wenhao ^{[2
]}

Zhou, Dan ^{[3
]}

机构：

[1] Zhejiang Gongshang Univ, Sch Tourism & Urban Rural Planning, Hangzhou 310018, Peoples R China

[2] Shanghai Maritime Univ, Sch Econ & Management, Shanghai 201306, Peoples R China

[3] Zhejiang Univ Finance & Econ, Sch Business Adm, Hangzhou 310018, Peoples R China

来源：

JOURNAL OF HOSPITALITY AND TOURISM MANAGEMENT | 2023年 / 57卷

关键词：

Corporate social responsibility; Corporate social performance; CSR; CSP; Hotel; Hospitality; Review; CORPORATE SOCIAL-RESPONSIBILITY; ORGANIZATIONAL CITIZENSHIP BEHAVIOR; CUSTOMER-COMPANY IDENTIFICATION; HUMAN-RESOURCE MANAGEMENT; SUPPLY CHAIN MANAGEMENT; FINANCIAL PERFORMANCE; HOTEL INDUSTRY; FIRM PERFORMANCE; RESTAURANT INDUSTRY; MEDIATING ROLE;

D O I：

10.1016/j.jhtm.2023.09.003

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Corporate social responsibility (CSR) challenges the conventional wisdom of profit-centric hospitality operations. This study offers a comprehensive assessment of CSR within the hospitality industry (HCSR), a field characterized by richness yet fragmentation. We conducted a thorough review using bibliometric and thematic content analyses of 765 peer-reviewed articles in English. Our analysis reveals three key research themes: firm-level HCSR research, employee-level HCSR research, and customer-level HCSR research. The firm-level HCSR research delves into four distinct subthemes: HCSR dimensions and forms, HCSR predictors, the interrelation between HCSR and corporate financial performance (CFP), as well as the interplay of HCSR and COVID-19 context. Employee-level and customer-level HCSR research concentrates on elucidating the impact of HCSR on individual in-role and extra-role behaviors, as well as its impact on the quality of relationships between individuals and hospitality firms. Our work contributes to a comprehensive understanding of the HCSR landscape and complements market-focused strategies in hospitality operations.

引用

页码：284 / 302

页数：19

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