CHARACTERISTICS OF BED AND BREAKFAST (B&B) AND GUEST PERCEIVED VALUE

被引:2
作者
Li, Bin [1 ]
Hua, Nan [2 ]
Zhang, Tingting [3 ]
机构
[1] Minnan Normal Univ, Business Sch, Tourism Management Dept, Zhangzhou, Fujian, Peoples R China
[2] Univ Cent Florida, Rosen Coll Hospitality Management, Hospitality Finance, Orlando, FL USA
[3] Univ Cent Florida, Rosen Coll Hospitality Management, Hospitality Serv, Orlando, FL USA
来源
TOURISM ANALYSIS | 2023年 / 28卷 / 02期
关键词
Characteristics; Bed and breakfast (B & B); Perceived value; Traditional Chinese village; CUSTOMER SATISFACTION; SHARING ECONOMY; TOURISM; HOSPITALITY; AIRBNB; LOYALTY; QUALITY; HOTELS; DIMENSIONALITY; AUTHENTICITY;
D O I
10.3727/108354222X16685291577817
中图分类号
F [经济];
学科分类号
02 ;
摘要
Bed and breakfasts (B & Bs) have a unique set of attributes that impact guests' perceived value. Given the theoretical and practical significance of the B & B industry, this study is designed to systematically identify a list of important B & B characteristics in traditional Chinese villages and show their effects on guests' perceived value. Therefore, the purpose of this article is to explore factors affecting guests' perceived value of B & Bs by focusing on characteristics of B & Bs, thus bridging the relevant research gaps and offering suggestions for future study. This research used exploratory methods to form the theoretical framework. A total of 300 valid questionnaires were attained, and robust regression meth-ods were adopted. The results indicate that B & B characteristics significantly affect guests' perceived value. The study reveals that local activities make the biggest contribution to guests' perceived value under constraint variables. This is followed by interaction, feeling like home, personalized service, architecture, local food, cleanliness, and comfortable feeling, respectively.
引用
收藏
页码:255 / 268
页数:14
相关论文
共 50 条
[1]   Testing of a Perceived Value Model: A Two-Period Comparison in B&B Accommodations [J].
Zhang, Tingting ;
Li, Bin ;
Hua, Nan .
JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2025, 26 (03) :602-626
[2]   Bed and Breakfast (B&B) social servicescape and customer satisfaction: Positive emotion mediation and sex moderation [J].
Liu, Juan ;
Li, Xi ;
Chen, Hong ;
Su, Xinwei ;
Yu, Runzhe .
JOURNAL OF PSYCHOLOGY IN AFRICA, 2022, 32 (02) :152-158
[3]   The effects of tourist experiential quality on perceived value and satisfaction with bed and breakfast stays in southwestern China [J].
Feng, Yan ;
Chen, Xiaolian ;
Lai, Ivan .
JOURNAL OF HOSPITALITY AND TOURISM INSIGHTS, 2021, 4 (01) :121-135
[4]   Entrepreneurial Orientation and Service Innovation on Consumer Response: A B&B Case [J].
Wang, Edward Shih-Tse ;
Juan, Pei-Yi .
JOURNAL OF SMALL BUSINESS MANAGEMENT, 2016, 54 (02) :532-545
[5]   Examining a Perceived Value Model of Servicescape for Bed-and-Breakfasts [J].
Zhang, Tingting ;
Li, Bin ;
Huang, Arthur ;
Hua, Nan .
JOURNAL OF QUALITY ASSURANCE IN HOSPITALITY & TOURISM, 2023, 24 (04) :359-379
[6]   How B&B experience affects customer value cocreation under the social servicescape: an emotional psychological perspective [J].
Wang, Mei-Yu ;
Li, Yong-Quan ;
Ruan, Wen-Qi ;
Zhang, Shu-Ning .
TOURISM REVIEW, 2023, 78 (01) :72-88
[7]   Understanding the Determinants of Consumer Satisfaction With B&B Hotels: An Interpretive Structural Modeling Approach [J].
Xiao, Lin ;
Mi, Chuanmin ;
Chen, Yetian ;
Huang, Lihua .
INTERNATIONAL JOURNAL OF WEB SERVICES RESEARCH, 2019, 16 (04) :21-39
[8]   Online Information Reviews to Boost Tourism in the B&B Industry to Reveal the Truth and Nexus [J].
Wang, Xiaoqun ;
Chen, Xihui ;
Gu, Zhouyi .
INFORMATION, 2024, 15 (02)
[9]   Process framework for innovation through tradition and its antecedents in rural heritage B&B [J].
Wang, Wanfei ;
Ding, Lu ;
Chan, Jin Hooi ;
Qi, Xiaoguang .
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2022, 34 (12) :4329-4354
[10]   B&B Customer Experience and Satisfaction: Evidence from Online Customer Reviews [J].
Jia, Mengke ;
Kim, Hak-Seon ;
Tao, Shuting .
SERVICE SCIENCE, 2024, 16 (01) :42-54