Ensuring social equity through service integration design

被引：1

作者：

Perikangas, Sofi ^{[1
]}

Maatta, Anne ^{[2
]}

Tuurnas, Sanna ^{[1
]}

机构：

[1] Univ Vaasa, Sch Management, Vaasa, Finland

[2] Diacon Univ Appl Sci, Working Life Serv, Helsinki, Finland

来源：

PUBLIC MANAGEMENT REVIEW | 2025年 / 27卷 / 02期

关键词：

Social equity; collaborative management; service integration; design; co-creation; COLLABORATION;

D O I：

10.1080/14719037.2023.2246962

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

This article poses the question, how can a design-led approach help managers and professionals in public-service systems recognize and reduce barriers to social equity? It introduces a service integration design (SID) model, a co-creative process for public-service managers and professionals in complex service system settings. The study shows how a structured and designed process can benefit the social equity of vulnerable groups, contributing to a timely discussion regarding the role of design in advancing the just and fair provision of public services in complex systems.

引用

页码：452 / 472

页数：21

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