STRE: An Automated Approach to Suggesting App Developers When to Stop Reading Reviews

It is well known that user feedback (i.e., reviews) plays an essential role in mobile app maintenance. Users upload their troubles, app issues, or praises, to help developers refine their apps. However, reading tremendous amounts of reviews to retrieve useful information is a challenging job. According to our manual studies, reviews are full of repetitive opinions, thus developers could stop reading reviews when no more new helpful information appears. Developers can extract useful information from partial reviews to ameliorate their app and then develop a new version. However, it is tough to have a good trade-off between getting enough useful feedback and saving more time. In this paper, we propose a novel approach, named STRE, which utilizes historical reviews to suggest the time when most of the useful information appears in reviews of a certain version. We evaluate STRE on 62 recent versions of five apps from Apple's App Store. Study results demonstrate that our approach can help developers save their time by up to 98.33% and reserve enough useful reviews before stopping to read reviews such that developers do not spend additional time in reading redundant reviews over the suggested stopping time. At the same time, STRE can complement existing review categorization approaches that categorize reviews to further assist developers. In addition, we find that the missed top-word-related reviews appearing after the suggested stopping time contain limited useful information for developers. Finally, we find that 12 out of 13 of the emerging bugs from the studied versions appear before the suggested stopping time. Our approach demonstrates the value of automatically refining information from reviews.