The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators

被引:24
作者
Vercic, Ana Tkalac [1 ]
Galic, Zvonimir [1 ]
Znidar, Kresimir [2 ]
机构
[1] Univ Zagreb, Zagreb, Croatia
[2] Algebra Univ Coll, Zagreb, Croatia
关键词
internal communication; internal communication satisfaction; employer attractiveness; employee engagement; perceived organizational support; psychological agreement; PERCEIVED ORGANIZATIONAL SUPPORT; PSYCHOLOGICAL CONTRACT BREACH; JOB-SATISFACTION; WORK ENGAGEMENT; PERFORMANCE; COMMITMENT; BEHAVIORS; BURNOUT; MODEL; RECIPROCATION;
D O I
10.1177/23294884211053839
中图分类号
F [经济];
学科分类号
02 ;
摘要
In order to improve internal communication within organizations, it is necessary to understand it better. This study explores the potential impact of internal communication on employee engagement and employer attractiveness by testing the mediating effects of social exchange quality indicators. A survey of 1,805 employees was used to test the relationships between internal communication satisfaction, employee engagement, and employer attractiveness and the potential mediating variables; reflecting the perception of the social relationship between an organization and its employees. The results showed that communication satisfaction correlated positively with the social exchange quality indicators (psychological contract fulfillment and perceived organizational support) and both outcomes-employee engagement and employer attractiveness. Additionally, the social exchange quality indicators partially mediated the relationship between internal communication satisfaction and both employee engagement and employer attractiveness. Our findings were consistent with the theoretical models in which internal communication satisfaction leads to higher employee engagement and employer attractiveness.
引用
收藏
页码:1313 / 1340
页数:28
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