The Influence of Business Process Management System Implementation on an Organization's Process Orientation: A Case Study of a Financial Service Provider

被引：1

作者：

Ozkan, Baris ^{[1
,4
]}

Koops, Marijn ^{[2
]}

Turetken, Oktay ^{[1
]}

Reijers, Hajo A. ^{[3
]}

机构：

[1] Eindhoven Univ Technol, Dept Ind Engn & Innovat Sci, Eindhoven, Netherlands

[2] DLL Grp, Eindhoven, Netherlands

[3] Univ Utrecht, Utrecht, Netherlands

[4] Eindhoven Univ Technol, Dept Ind Engn & Innovat Sci, NL-5600 MB Eindhoven, Netherlands

来源：

INFORMATION SYSTEMS MANAGEMENT | 2024年 / 41卷 / 04期

关键词：

Business process management system; business process orientation; process maturity; case study; MATURITY MODELS; INFORMATION-TECHNOLOGY; BPM-SYSTEMS; EXPERIENCE; IMPACT;

D O I：

10.1080/10580530.2023.2286980

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study investigates the influence of Business Process Management System (BPMS) implementation on an organization's process orientation through a case study of a financial service provider. Business process maturity models are utilized to capture change in process orientation. Explorative data analysis, Bayesian ordinal regression, and structured interviews are employed for the analysis. Findings suggest that a successful BPMS introduction positively influences diverse aspects of process orientation, extending both process and organizational capabilities beyond process automation.

引用

页码：377 / 398

页数：22

共 72 条

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[3]

[Anonymous], 2010, CMU/SEI-2010-TR-033

[4]

[Anonymous], 2008, BUSINESS PROCESS MAT