Decision-Making Techniques Based on q-Rung Orthopair Probabilistic Hesitant Fuzzy Information: Application in Supply Chain Financing

The influence of COVID-19 on individuals, businesses, and corporations is indisputable. Many markets, particularly financial markets, have been severely shaken and have suffered significant losses. Significant issues have arisen in supply chain networks, particularly in terms of financing. The COVID-19 consequences had a significant effect on supply chain financing (SCF), which is responsible for finance supply chain components and improved supply chain performance. The primary source of supply chain financing is financial providers. Among financial providers, the banking sector is referred to as the primary source of financing. Any hiccup in the banking operational systems can have a massive influence on the financing process. In this study, we attempted to comprehend the key consequences of the COVID-19 epidemic and how to mitigate COVID-19's impact on Pakistan's banking industry. For this, three extended hybrid approaches which consists of TOPSIS, VIKOR, and Grey are established to address the uncertainty in supply chain finance under q-rung orthopair probabilistic hesitant fuzzy environment with unknown weight information of decision-making experts as well as the criteria. The study is split into three parts. First, the novel q-rung orthopair probabilistic hesitant fuzzy (qROPHF) entropy measure is established using generalized distance measure under qROPHF information to determine the unknown weights information of the attributes. The second part consists of three decision-making techniques (TOPSIS, VIKOR, and GRA) in the form of algorithm to tackle the uncertain information under qROPHF settings. Last part consists of a real-life case study of supply chain finance in Pakistan to analyze the effects of emergency situation of COVID-19 on Pakistani banks. Therefore, to help the government, we chose the best alternative form list of consider five alternatives (investment, government support, propositions and brands, channels, and digital and markets segments) by using proposed algorithm that minimize the effect of COVID-19 on supply chain finance of Pakistani banks. The results indicate that the proposed techniques are applicable and effective to cope with ambiguous data in decision-making challenges.