Effectiveness and Sustainability Indicators in Higher Education Management

This research aims to analyze the determinant factors of the effectiveness and sustainability indicators of higher education management at the Federal University of Santa Catarina. The research is characterized as a quantitative study of inferential nature, with structural equation modeling. Data were collected from a survey and applied to professors and employees of two teaching centers at the Federal University of Santa Catarina. The theoretical basis is the Baldrige Excellence Model. This research brings together several theoretical and practical implications involving the sustainability of higher education management, because higher education institutions have been under pressure to improve their performance, and many governments have implemented new regulations that seek to professionalize universities in pursuit of excellence. So, this paper discusses one of the models in the academic literature, the Baldrige model, which focuses on the effectiveness of university management, encompassing quality improvement and excellence in management. The results obtained show that the construct leadership, focus on the student, and society, have a direct effect on strategic planning and an indirect effect on the effectiveness of management. In addition, the constructs of transparency and management by competencies have a direct effect on work processes. Universities face a management challenge and demand new quality models.