Abusive supervision and emotional labour on a daily basis: The role of employee mindfulness

被引：31
作者：
Yu, Yitong [1 ]
Xu, Shi Tracy [2 ]
Li, Gang [2 ]
机构：
[1] Hong Kong Polytech Univ, Sch Hotel & Tourism Management, Kowloon, 17 Sci Museum Rd,TST East, Hong Kong, Peoples R China
[2] Univ Surrey, Sch Hospitality & Tourism Management, Guildford GU2 7XH, England
来源：
TOURISM MANAGEMENT | 2023年 / 96卷
关键词：
Abusive supervision; Work engagement; Emotional labour; Experience sampling method; ORGANIZATIONAL CITIZENSHIP BEHAVIOR; WORK ENGAGEMENT; STRESS REDUCTION; WORKPLACE DEVIANCE; MODERATING ROLE; RESOURCES; CONSERVATION; PERFORMANCE; LEADERSHIP; WELL;
D O I：
10.1016/j.tourman.2023.104719
中图分类号：
X [环境科学、安全科学];
学科分类号：
08 ; 0830 ;
摘要：
This study examined the relationships between abusive supervision, subordinates' work engagement and their emotional labour on a daily basis. Based on an experience sampling study of 95 frontline hospitality employees over 10 working days, the results revealed the complex consequences of abusive supervision on subordinates in the hospitality industry. The results showed that daily abusive supervision was positively related to employees' daily surface acting through their daily work engagement, but it was not significantly related to daily deep acting. In addition, subordinates' mindfulness moderated the relationship between daily abusive supervision and subordinates' daily work engagement. These findings reveal employees' daily responses to abusive supervision and can help tourism and hospitality managers develop relevant training programmes and policies to reduce the negative impact of abusive supervision and thus protect employee well-being.
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页数：11
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