共 60 条
[11]
Drift, 2018, 2018 STATE CHATBOTS
[12]
Folstad A., 2017, interactions, V24, P38, DOI [DOI 10.1145/3085558, 10.1145/3085558]
[13]
Folstad A., 2016, SERVICE DESIGN GEOGR, P40
[14]
Folstad A., 2020, Qual. User Experience, V5, P1, DOI [DOI 10.1007/S41233-020-00033-2, 10.1007/s41233-020-00033-2]
[15]
Chatbots for Customer Service: User Experience and Motivation
[J].
PROCEEDINGS OF THE 1ST INTERNATIONAL CONFERENCE ON CONVERSATIONAL USER INTERFACES (CUI 2019),
2019,
[16]
Forrester, 2018, 6 FACTORS SEPARATE H
[19]
Goasduff, 2020, WHILE 5 NEW AI SOLUT