Simple manipulations of anthropomorphism fail to induce perceptions of humanness or improve trust in an automated agent

被引：1
作者：
Cockram, Lewis [1 ]
Bartlett, Megan L. [1 ,3 ]
McCarley, Jason S. [2 ]
机构：
[1] Flinders Univ S Australia, Discipline Psychol, GPO Box 2100, Adelaide, SA 5001, Australia
[2] Oregon State Univ, Sch Psychol Sci, 1500 SW Jefferson Way, Corvallis, OR 97331 USA
[3] GPO Box 2100, Adelaide, SA 5001, Australia
来源：
APPLIED ERGONOMICS | 2023年 / 111卷
关键词：
Automation; Anthropomorphism; Signal detection; COLLECTIVE DECISION-MAKING; INDIVIDUAL-DIFFERENCES; INCREASES TRUST; PERFORMANCE; INFORMATION; RELIANCE; SEARCH; SYSTEM; AIDS; CONFIDENCE;
D O I：
10.1016/j.apergo.2023.104027
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Although automation is employed as an aid to human performance, operators often interact with automated decision aids inefficiently. The current study investigated whether anthropomorphic automation would engender higher trust and use, subsequently improving human-automation team performance. Participants performed a multi-element probabilistic signal detection task in which they diagnosed a hypothetical nuclear reactor as in a state of safety or danger. The task was completed unassisted and assisted by a 93%-reliable agent varying in anthropomorphism. Results gave no evidence that participants' perceptions of anthropomorphism differed between conditions. Further, anthropomorphic automation failed to bolster trust and automation-aided performance. Findings suggest that the benefits of anthropomorphism may be limited in some contexts.
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页数：8
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