Online course quality evaluation from the perspective of knowledge management: analysis of online reviews

被引：1

作者：

Shang, Shanshan ^{[1
]}

Du, Chenhui ^{[1
]}

机构：

[1] Shanghai Int Studies Univ, Sch Business & Management, Shanghai, Peoples R China

来源：

LIBRARY HI TECH | 2023年 / 41卷 / 06期

基金：

中国国家自然科学基金;

关键词：

Online course quality; Grounded theory; Interpretive structural modeling; MICMAC; Knowledge management; HIGHER-EDUCATION; TEACHING QUALITY; PERFORMANCE; DESIGN; CONTINUANCE; PERCEPTIONS; INDICATORS; INTENTION; ADOPTION; IMPACT;

D O I：

10.1108/LHT-08-2021-0290

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

PurposeWith the increasing popularity of online courses, their quality has become a public concern. Based on the perspective of knowledge management, this study aims to identify comprehensive and granular quality factors of online courses and analyze the relationships between the factors.Design/methodology/approachFollowing the principles of the grounded theory, interpretive structural modeling and cross-impact matrix multiplication applied to classification (MICMAC) analysis methods, this research uses reviews and comments garnered from Zhihu, which is the most popular online question-and-answer community in China, to conduct the analysis.FindingsBased on the text data, 50 factors that potentially affect the quality of online courses are obtained. The analysis identifies the hierarchical relationships and dependent correlations between the factors.Originality/valueThe research uses the knowledge transformation model to classify content elements according to their degree of descriptiveness and provides practical and effective suggestions for improving the quality of online courses.

引用

页码：1725 / 1747

页数：23

共 50 条

[1] Online course quality evaluation from the perspective of knowledge management: analysis of online reviews
Shang, Shanshan
Du, Chenhui
LIBRARY HI TECH, 2022,
[2] User perceived quality of online social information services: From the perspective of knowledge management
Dai, Y. S.
Gao, Q.
Fan, Z.
Kang, R. G.
2007 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT, VOLS 1-4, 2007, : 482 - +
[3] Knowledge Management Methods in Online Course Development
Dneprovskaya, Natalia
Shevtsova, Inessa
Bayaskalanova, Tuyana
Lutoev, Igor
PROCEEDINGS OF THE 15TH EUROPEAN CONFERENCE ON E-LEARNING (ECEL 2016), 2016, : 159 - 165
[4] Management Response to Online Customer Reviews in Distribution Channel: A Perspective of Manufacturers
Li, Di
Wu, Ruhai
Wang, Hu
PROCEEDINGS OF THE 52ND ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, 2019, : 4743 - 4752
[5] Mining customer requirements from online reviews: A product improvement perspective
Qi, Jiayin
Zhang, Zhenping
Jeon, Seongmin
Zhou, Yanquan
INFORMATION & MANAGEMENT, 2016, 53 (08) : 951 - 963
[6] Exploring tourist shopping from the perspective of duty-free shopping: An analysis of online reviews
Hu, Tao
Zhang, Yangyan
JOURNAL OF VACATION MARKETING, 2025, 31 (01) : 52 - 66
[7] A Dynamic Product Evaluation Model Based on Online Customer Reviews from the Perspective of the Elaboration Likelihood Model
Li, Yang
Xu, Zeshui
Zhang, Yixin
INTERNATIONAL JOURNAL OF INTELLIGENT SYSTEMS, 2023, 2023
[8] Flying to Quality: Cultural Influences on Online Reviews
Stamolampros, Panagiotis
Korfiatis, Nikolaos
Kourouthanassis, Panos
Symitsi, Efthymia
JOURNAL OF TRAVEL RESEARCH, 2019, 58 (03) : 496 - 511
[9] Exploring the Moderating Role of Readers' Perspective in Evaluations of Online Consumer Reviews
Abedin, Ehsan
Mendoza, Antonette
Karunasekera, Shanika
JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH, 2021, 16 (07): : 3406 - 3424
[10] An Integrated LDA-QFD Approach for Improving Online Course Quality Based on Learners' Reviews
Wang, Rui
Ling, Haili
Chen, Jie
Fu, Huijuan
INTERNATIONAL JOURNAL OF DISTANCE EDUCATION TECHNOLOGIES, 2025, 23 (01)

← 1 2 3 4 5 →